Job Information
Expeditors Agent/Lead Agent – Centralized Trucking in Ho Chi Minh, Vietnam
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.
Expeditors Ho Chi Minh City is recruiting Agent/Lead Agent – Centralized Trucking as below:
Department: Centralized Trucking
Position Reports To: Supervisor - Service Provider Management
Summary Description
Assist Supervisor/Department Head with all aspects of the Department, while ensuring the proper and timely movement of freight.
Responsibilities & Duties:
Learn and apply Company’s Customer Service Standard to ensure that service quality can be up to company standard for both internal and external customers.
Carry out and supervise the team for customer service, handle complaints from internal and external customers
Assist Branch Transcon sales effort
Contact, seek the certified trucking service provider and pick up, delivery services provider met company standard
Perform periodical assessment for Service Providers to maintain and improve the quality of service
Do customer service and customer assessment for Transcon’s operations
Train, motivate and challenge to other staffs
Update transportation regulation, and ensure safety policy.
Graduated student from University/ College or equivalent combination of education and experience.
Experiences in domestic transport and cross border
Pro-active, strong organizational skills.
Good computer skills (Excel, Word, PowerPoint).
Fluent in English.
Willing to put extra hours, as required.
Well-organized, innovative, self-motivated.
Able to work in the team, under high pressure and tight deadline
Our working conditions
Streamlined structures, fast decision making processes, attractive and innovative workplaces, own training centers and great team spirit.
We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.
Behaviours:
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Package: Expeditors offers excellent benefits
Includes base salary, 13th month salary, and attractive bonus. The range will vary depending on the candidate’s experience and is negotiable.
Annual Leave
Health Plan: Medical Package
Accident Insurance
Social, Health and Unemployment Insurance
Mobile phone allowance, company car, Grab account,
Training and Personnel Development Program
All your information will be kept confidential according to Company guidelines.