Job Information
Greystone Power Manager, Engineering Support Services in Hiram, Georgia
Manager, Engineering Support Services
Job Code: 2026-400-005
Division: Operations
FT/PT Status: Regular Full Time
Position Based In: Hiram
Apply Before: 05/07/2026
Job Summary:
Leads the Engineering Support Services function thatenables efficient and reliable delivery of electric distribution work formembers. Provides management and continuous improvement across Esri GIS, workrequest and work order support (SEDC/UPN/Zendesk), operationalreporting/analytics, and support for OMS/SCADA integration touchpoints. Ensuresaccurate system records, consistent workflows from intake through release toconstruction and closeout/as-builts, and measurable service performance inpartnership with Engineering, Field Engineering, Operations, Construction,System Control, and Member Services.
Key Responsibilities:
Manage and develop GIS, work order/work managementsupport, and OT support staff (and contractors as assigned); set priorities,performance expectations, and training/cross-training plans.
Operate a structured support intake and triage modelusing Zendesk, including categories, routing, SLAs, escalations, documentation,and metrics reporting.
Lead ESRI GIS program execution to ensure map and assetrecord accuracy, connectivity/model integrity, attribute standards, and timelyposting of as-builts.
Maintain and improve work request and work order supportworkflows using SEDC/UPN; standardize templates, checklists, and minimumrequired fields to improve release-to-construction readiness.
Partner with Engineering, Field Engineering,Construction, and Operations to improve handoffs, reduce rework/returns, andstrengthen closeout and as-built discipline.
Support OMS/SCADA integration touchpoints with GIS andwork management tools by coordinating requirements, testing, change control,troubleshooting, and vendor/IT/System Control engagement.
Provide operational reporting and dashboards(backlog/aging, cycle time, as-built lag, GIS quality KPIs, recurring issues)to support leadership decision-making.
Establish and maintain data governance and qualitycontrols, including definitions, source-of-truth, validation rules, audits, andchange control for templates/workflows/reports.
Manage vendor relationships and support budget planningand roadmapping for system enhancements, remediation efforts, and supportservices.
Provide after-hours and storm restoration support asrequired to maintain critical workflows and data integrity.
Required Education, Knowledge, Skills and Abilities:
Required Education:
Bachelor’s degree in Engineering,GIS, Information Systems, Computer Science, or a related field; or equivalentcombination of education and electric utility experience.
Required Experience:
5+ years of experience supportingelectric distribution functions (GIS, work management/work orders,engineering/operations support systems, or OT analytics).
2+ years ofleadership/supervisory experience (direct supervision preferred).
Supervisory Responsibility
Provides direct supervision to GISSpecialists/Analysts, Work Order Specialists, and OT Data Analyst/Programmerrole(s) and may provide functional oversight of contractors. Responsible forassigning work, setting expectations, coaching and developing employees,participating in hiring recommendations, and conducting performance evaluationsin accordance with cooperative policies.
Physical Demands (if applicable):
Sitting:Continually sits at workstation
Standing:Frequently stands to greet members and work counter/window
Walking:Frequently walks to greet members and work counter/window
Driving: Notat all
Talking: Continuouslyspeaking to communicate with members, co-workers and contractors whileconducting work activities.Talks withothers face to face, telephone and via two-way radio.
Hearing: Continuously uses hearing to communicate withcoworkers, members, customers and vendors.Occasionally, use hearing to operate or monitor equipment.
Visual(include color perception): Frequently uses sight to complete tasks withcomputer, phone and paper.Occasionallyrequired to evaluate supplies or equipment readings based on colored lights orcolored coding.
Lifting orCarries: Frequently lifts or carries materials weighing up to 10 lbs.Occasionally lifts or carries materials that weigh up to 40 lbs.
Pushing orPulling: Occasionally twists, pushes and pulls to file or retrieve documents.
Bending orStooping: Occasionally bends or stoops to file or retrieve documents.
Kneeling,Squatting or Crawling: Occasionally kneels, squats or crawls to file orretrieve documents.
Climbing orBalancing: Not at all
Twisting orReaching: Occasionally twists or reaches to file or retrieve documents.
Gripping orGrasping: Frequently grip-grasps mail to open and sort or to operate officeequipment.
FineManipulation: Frequently uses hands to operate computer and office equipment
OperatingControls: Not at all