Job Information
Aston Carter Employee Relations Specialist in Hershey, Pennsylvania
Job Title: Employee Relations SpecialistJob Description
The Employee Relations Specialist plays a critical role in supporting employee relations matters across the organization. In this role, you resolve Tier 1 cases and support Tier 2 investigations, partnering closely with frontline managers to address performance, conduct, and workplace concerns. You ensure accurate documentation, timely follow-up, and contribute to data tracking and reporting that promotes a positive, compliant, and proactive workplace culture.
Responsibilities
Lead and resolve Tier 1 employee relations matters, including coaching employees and managers, providing policy guidance, and documenting actions and outcomes.
Support Tier 2 investigations involving matters of moderate complexity in partnership with senior employee relations specialists and HR business partners.
Partner with frontline managers to address performance issues, conduct concerns, and workplace behavior, offering guidance on appropriate actions and next steps.
Ensure accurate, thorough, and timely documentation of all cases in the case management system, including notes, findings, and resolutions.
Follow up promptly on open cases to ensure timely resolution and a positive employee experience.
Elevate high-risk, sensitive, or complex cases to senior specialists with clear context, supporting documentation, and recommendations.
Contribute to data tracking, trend analysis, and reporting related to employee relations cases to help identify patterns and inform proactive interventions.
Collaborate with HR business partners and operational leaders to support consistent application of policies and practices across locations.
Maintain confidentiality and handle sensitive information with discretion and professionalism.
Essential Skills
Minimum of 2 years of human resources or employee relations experience.
Bachelor’s degree in an HR-related field such as Human Resources, Business Administration, Psychology, or a closely related discipline.
Demonstrated experience handling employee relations issues, including employee complaints, performance concerns, and basic policy violations.
Experience partnering with frontline leaders and HR business partners to resolve employee issues and provide guidance.
Proven ability to document case notes, actions, outcomes, and follow-up steps accurately in a case management or similar system.
Strong knowledge of HR policies and basic employment practices relevant to performance, conduct, and workplace behavior.
Excellent written and verbal communication skills, with the ability to explain policies and recommendations clearly.
Strong organizational skills with the ability to manage multiple cases simultaneously and meet deadlines.
High level of discretion and ability to handle confidential and sensitive information appropriately.
Additional Skills & Qualifications
Professional HR certification such as PHR or SHRM is preferred.
Experience working in a multi-site environment is preferred.
Background in an operational setting such as logistics or manufacturing is preferred.
Ability to interpret data and trends from case tracking and reporting to support proactive employee relations strategies.
Strong relationship-building skills with the ability to influence and support leaders at various levels.
Comfort working in a fast-paced environment with evolving priorities.
Work Environment
This is a full-time position with a typical schedule of Monday through Friday during first-shift hours. You work in a professional office-based or hybrid HR environment, collaborating regularly with HR business partners, senior employee relations specialists, and frontline managers across multiple locations. The role relies on standard office technology and HR systems, including case management tools used for documenting and tracking employee relations matters. The environment emphasizes confidentiality, professionalism, and consistent application of HR policies, with a culture that values proactive problem-solving, clear communication, and support for a positive workplace experience.
Job Type & Location
This is a Contract position based out of Hershey, PA.
Pay and Benefits
The pay range for this position is $52.00 - $58.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Apr 23, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.