Job Information
Kroger Family of Companies CUSTOMER SVC/DEPT MANAGER ON DECK in Hermitage, Tennessee
Complete a 4-12 week program (internal 4-6, external 8-12) in preparation of being assigned a department manager position. Travel within the division to train and provide relief. Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and monitor/control all established quality assurance standards. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Customer Service operations. Embrace full, fresh & friendly and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
RESPONSIBILITIES - Collaborate with associates and promote teamwork to help achieve company/store goals
Establish performance goals for department and empower associates to meet or exceed targets
Develop adequate scheduling to manage customer volume throughout hours of operation
Adhere to all local, state and federal laws, company guidelines, and food safety regulations
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Develop and implement a department business plan to achieve desired results
Create and execute sales promotions in partnership with store management
Inform and educate department associates about current, upcoming and special in-store promotions; stay current on present, future, and seasonal ads
Prepare and submit seasonal critiques for the sales and merchandising supervisor, implement period promotional plan for department
Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
Plan, organize and supervise the inventory process; monitor/control expenses for the department
Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained; reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Report all safety risks or issues, and illegal activity, including robbery, theft or fraud
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Must be able to perform the essential job functions of this position with or without reasonable accommodation
QUALIFICATIONS Minimum
Excellent oral/written communication skills
Ability to handle stressful situations
Basic math skills (i.e., counting, addition, and subtraction)
Desired
High School Diploma or GED