Job Information
Cognizant Junior Customer Service in Heredia,HE-AFZ, Edificio, Costa Rica
Job Summary
This position focuses on 0 to 18 months of experience. The role involves addressing customer inquiries ensuring satisfaction and improving user experience. The candidate will work in a hybrid model during day shifts contributing to the companys purpose and societal impact.
Responsibilities
Provide prompt and professional responses to customer inquiries ensuring a seamless experience across all communication channels.
Utilize technical expertise in Customer Voice to troubleshoot and resolve customer issues effectively.
Collaborate with cross-functional teams to identify and implement solutions that enhance customer satisfaction.
Maintain accurate records of customer interactions feedback and resolutions to improve service quality.
Analyze customer feedback to identify trends and recommend improvements to processes and systems.
Support the procurement process by addressing user concerns and ensuring compliance with company policies.
Contribute to the development of user-friendly interfaces and workflows to enhance the overall user experience.
Participate in regular training sessions to stay updated on the latest tools and techniques in customer service.
Assist in creating and updating documentation related to customer service processes and best practices.
Monitor service metrics and report performance insights to management for continuous improvement.
Engage with customers to understand their needs and provide tailored solutions that align with company objectives.
Ensure adherence to service level agreements and maintain high standards of professionalism in all interactions.
Work collaboratively in a hybrid model balancing remote and in-office responsibilities to optimize productivity.
Qualifications
High English level
Bachelor's degree
Demonstrate proficiency in Customer Voice showcasing the ability to address and resolve customer concerns effectively.
Possess foundational knowledge of Procure to Pay
Procurement processes contributing to streamlined operations.
Exhibit strong user experience skills ensuring intuitive and efficient interactions for customers.
Showcase excellent communication and interpersonal skills to build trust and rapport with customers.
Display adaptability and problem-solving abilities to manage diverse customer scenarios.
Bring a minimum of 1 year and a maximum of 2 years of relevant experience in customer service roles.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.