Job Information
Cognizant Entry-level Customer Service Representative in Heredia,HE-AFZ, Edificio, Costa Rica
Job Summary
This role focuses on delivering exceptional customer service through effective communication and problem-solving skills. The candidate will handle customer inquiries provide solutions and ensure satisfaction while leveraging technical expertise in Customer Voice. The position operates in a hybrid work model during day shifts with no travel required.
Responsibilities
Address customer inquiries promptly and professionally to ensure a positive experience.
Provide solutions to customer issues by leveraging technical expertise in Customer Voice.
Collaborate with internal teams to resolve complex customer concerns effectively.
Maintain accurate records of customer interactions and feedback for continuous improvement.
Analyze customer needs and provide tailored recommendations to enhance satisfaction.
Monitor and report on customer service metrics to identify areas for improvement.
Ensure compliance with company policies and procedures while handling customer requests.
Utilize domain knowledge in Procure to Pay
Procurement to assist customers with procurement-related queries.
Apply user experience principles to enhance the overall customer journey.
Participate in training sessions to stay updated on product knowledge and service protocols.
Contribute to the development of customer service strategies to align with organizational goals.
Support the team in achieving service level agreements and performance targets.
Foster a customer-centric culture by advocating for customer needs and expectations.
Qualifications
Demonstrate proficiency in Customer Voice to address and resolve customer issues effectively.
Possess knowledge of Procure to Pay
Procurement to assist with procurement-related inquiries.
Exhibit strong communication and interpersonal skills to build rapport with customers.
Showcase problem-solving abilities to handle complex customer concerns efficiently.
Display a keen understanding of user experience principles to improve customer interactions.
Have a minimum of 1 year and maximum of 2 years of relevant experience in customer service roles.
Show adaptability to work in a hybrid model and manage day shift responsibilities effectively.
Demonstrate attention to detail in maintaining accurate records and reporting metrics.
Exhibit a proactive approach to learning and staying updated on industry trends.
Possess the ability to collaborate with cross-functional teams to achieve service excellence.
Showcase a commitment to upholding company policies and delivering quality service.
Display a customer-first mindset to contribute positively to the organizations reputation.
Demonstrate organizational skills to manage multiple tasks and prioritize effectively.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.