Job Information
Cognizant Entry-level Customer Service Representative in Heredia,HE-AFZ, Edificio, Costa Rica
Job Summary
Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing life and annuities insurance policies. With a focus on accuracy and efficiency you will ensure seamless policy administration while collaborating with various departments. Your expertise in MS Office and insurance domain knowledge will drive operational excellence. This is an On-site opportunity in Heredia.
Responsibilities
Manage and oversee the administration of life and annuities insurance policies to ensure accurate and timely processing
Collaborate with cross-functional teams to resolve policy-related queries and enhance customer satisfaction
Utilize MS Office tools to maintain and update policy records ensuring data integrity and compliance
Analyze policy documents to identify discrepancies and implement corrective measures
Provide exceptional support to clients by addressing their policy servicing needs and inquiries
Coordinate with underwriters and claims departments to facilitate smooth policy operations
Develop and implement process improvements to optimize policy servicing workflows
Conduct regular audits of policy records to ensure compliance with industry standards and regulations
Prepare detailed reports on policy servicing activities and present findings to management
Assist in training new team members on policy servicing procedures and best practices
Monitor industry trends and regulatory changes to keep the team informed and compliant
Engage in continuous learning to enhance domain knowledge and technical skills
Contribute to the companys mission by ensuring high-quality policy servicing that positively impacts customer experience. Qualifications
Qualification
0-6 months of experience in Customer Service positions.
Possess strong proficiency in MS Office applications including Excel Word and PowerPoint
Demonstrate comprehensive understanding of life and annuities insurance products and services
Exhibit excellent communication skills in English both written and spoken
Have a keen eye for detail and accuracy in policy documentation and data entry
Show ability to work effectively in a team-oriented environment
Display strong problem-solving skills and the ability to handle complex policy issues
Maintain a proactive approach to learning and adapting to new technologies and processes.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.