Job Information
IBM Resident Technology Consultant - Associate in Heredia, Costa Rica
Introduction
At IBM/HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
Your role and responsibilities
As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to…
Collaborate with the Resident Solutions Architect (RSA) on design and execution plans regarding implementation and associated integrations of the HashiCorp tool(s) defined in the scope of the engagement.
Execute on the technical customer solution plan designed by the Resident Solutions Architect (RSA) assigned to the customer account
Design, implementation, and management of HashiCorp enterprise solutions.
Assist in the design and configuration of third-party integrations with HashiCorp enterprise solutions.
Creation of support documentation, automation, runbooks, and similar collateral associated with HashiCorp enterprise solutions.
Assist in the application or execution of software patches and upgrades to HashiCorp enterprise solutions in non-production environments.
Consult with various customer application, platform, and operations teams on how to integrate their tools, applications, and services with HashiCorp tools.
Execute specific tasks throughout the customer cloud transformation journey as it relates to the HashiCorp product suite.
Build automation for the deployment, management, and operation of one or more HashiCorp solutions.
Directly impact developer velocity while satisfying the objectives of governance, risk & controls.
Be cognizant of, and effectively communicate, the business value of the HashiCorp product suite to customers.
Articulate the technical functionality of HashiCorp products and additional 3rd party integrations to practitioners, product owners, and managers.
Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.
Be subject to additional background checks and screening performed by the customer.
Required technical and professional expertise
Experience managing Linux systems and container orchestration systems.
Basic understanding of Terraform, Vault and common infrastructure and security deployment workflows.
Exposure to system/service monitoring, observability, and alerting.
Exposure to public cloud infrastructure and industry-standard deployment/configuration management tools.
Understanding of software development lifecycle concepts including CI/CD and version control.
Preferred technical and professional experience
A proven track record of assisting with cloud transformation at one or more organizations.
Understanding of shared, multi-tenant services and relevant security/compliance requirements.
Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.
Ability to explain complex technical topics in simple terms and work independently on a provided roadmap
Experience managing shared, multi-tenant services. SRE experience is a plus.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.