Job Information
Monroe Tractor Service Technician in Henrietta, New York
Service Technician
Henrietta, New York, United States
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Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years of experience servicing the northeastern US. With 18 locations throughout New York, Pennsylvania, Vermont, Connecticut, and Massachusetts, we pride ourselves on providing best-in-class sales and support to over 15,000 hardworking customers. Since our founding in 1951, the industries we serve have been transformed by the technologies, equipment, and capabilities undreamed of decades ago. But the people we serve haven’t changed, and neither have we. We’re still a family-owned business!
The Diesel Technician is a skilled technician with preferred experience in the heavy equipment or agricultural machinery industry. This role requires strong mechanical and diagnostic expertise, particularly in diesel engines, to perform maintenance, troubleshooting, and repairs on a wide range of equipment. The technician will be responsible for delivering high-quality service in a safe, efficient, and professional manner to support daily operations at the branch. Responsibilities include routine inspections, system diagnostics, and both minor and major repairs to ensure optimal equipment performance and customer satisfaction. This position includes membership of the IUOE Local 4 Union.
Pay Range: $29.64 - $39.02/Hourly (Per Union Wage Schedule) Pay Range is commensurate with class experience and negotiable
Monroe Tractor Technician Benefits
Annual Tool/Shoe Allowance
Uniforms provided
Discounts on products and services
Highly productive shop
Continued education, manufacturer hands-on and web-based training
Union Health & Welfare, National Training, and Pension package included
Health/Prescription Drug Coverage
Diabetes Care
Telehealth/Digital Health Solutions
Substance Abuse/Mental Health Support & Treatment
Dental/Vision/Hearing
Life/Disability Insurance
Fertility/Wellness Programs
Accident/Surgical/Sickness and Cancer
Qualifications
Prior experience in heavy construction equipment or agriculture equipment is preferred
Strong independent work ethic but also able to work collaboratively with a team
Excellent customer service skills; a builder of relationships
Clear and concise communications
A strong sense of urgency, focusing on time
Computer skills
Valid Driver's License and clean driving record is required
Ability to independently lift between 50-75 pounds
Responsibilities
Provide technical service to equipment.
Read job orders
Observe and listen to equipment in operation to resolve malfunction issues and execute work procedures effectively.
Follow checklists to ensure all critical parts are examined.
Examine protective guards, loose bolts, and specified safety devices on trucks, and adjust as needed.
Test-drive vehicles to ensure that they run smoothly.
Tag all warranty parts and return them to the warranty clerk.
Attend training classes and keep tabs on factory technical bulletins.
Develop and maintain positive relationships with customers to increase overall customer happiness.
Properly complete the service and/or repairs assigned by the supervisor.
Complete all work according to the applicable safety requirements and published procedures.
Participate in, and utilize to the best of one’s abilities, technical training as assigned by management.
Maintain your designated workspace in an organized and clean manner.
Ensure guest vehicles are returned as clean as they were before being serviced.
Show the utmost courtesy to all guests, visitors, and dealership personnel.
Make every effort to achieve the production objectives set by management.
Adhere to the manufacturer’s policies and procedures as they relate to labor operations, time, and repair order documentation when performing warranty repairs and torque specifications.
Any other duties as outlined by the Service Supervisor and, or management.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pay is commensurate with the applicant's experience, as it relates to the position.
Pay Transparency
$29.64 - $39.02 USD