Job Information
Robert Half Customer Service Representative in Henrico, Virginia
Description
We are looking for an organized and detail-oriented Customer Service Representative to join our team in Henrico, Virginia. In this role, you will play a vital part in ensuring smooth daily operations. This is a long-term contract position with the potential to become permanent.
Responsibilities:
Make outbound calls to customers to schedule delivery appointments for incoming shipments
Confirm delivery details and update appointment information in the scheduling system
Send follow-up emails when needed to confirm scheduling or provide delivery updates
Follow a structured scheduling process and workflow for each delivery
Maintain accurate documentation of customer communication and scheduling updates
Requirements • Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational skills with a keen attention to detail.
• Ability to follow structured processes and adapt to repetitive workflows.
• Excellent verbal and written communication skills for handling calls and correspondence.
• Prior experience in administrative support or a similar role is preferred.
• Capability to manage schedules and maintain calendar accuracy.
• Willingness to work collaboratively and contribute to team success.
• Flexibility to accommodate varying work schedules as needed. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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