Job Information
Robert Half Collections Specialist in Henrico, Virginia
Description We are looking for a skilled Collections Specialist to join our team in Henrico, Virginia. In this Contract to permanent position, you will play a pivotal part in managing past-due real estate tax accounts while providing excellent customer service. This position offers an exciting opportunity to leverage your call center experience and expertise in collections processes.
Responsibilities:
• Contact clients regarding overdue payments and real estate tax balances, ensuring timely resolution.
• Collaborate with internal teams to verify account details and update payment records accurately.
• Utilize call center experience to handle high volumes of customer inquiries professionally.
• Implement effective strategies for recovering outstanding balances while maintaining positive client relationships.
• Monitor and document the progress of collection activities in accordance with company policies.
• Analyze account data to identify trends or discrepancies and recommend appropriate actions.
• Follow established protocols for managing billing collections and credit-related processes.
• Provide detailed reports and updates on collection efforts to management.
• Stay informed about relevant regulations and compliance requirements in the collections industry. Requirements • Proven experience in commercial and consumer collections, preferably in a call center environment.
• Strong knowledge of collection processes, including billing and credit-related tasks.
• Exceptional communication and negotiation skills to interact effectively with clients.
• Ability to analyze financial data and identify discrepancies.
• Proficiency in using collection software and tools.
• Familiarity with regulations and compliance standards related to collections.
• Detail-oriented with excellent organizational skills.
• Ability to work independently while contributing to team goals.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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