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This position is open until filled with a first application review date of March 18, 2026. About the Department The Department of Commerce aims to make sure Montana is the best place to work, live and play. We work alongside private industry and local organizations to create jobs, grow businesses, develop affordable housing and improve community infrastructure. (You can learn more about ushere.) About this Position The Commerce Director’s Office provides centralized finance, budget, legal, IT and HR services and resources for the Department Divisions and attached boards. This position is a Computer User Support Specialist for the Montana Department of Commerce (DOC) Information Technology Team. The position is responsible for providing user support for agency staff across Windows, macOS, and mobile devices, handling complex issues escalated from enterprise Tier 1 and serving as a customer-facing IT resource within DOC. The position manages DOC endpoint hardware lifecycle activities including deployment, configuration, inventory, and procurement; leads IT onboarding, computer training, and user communications for DOC staff; and provides cross-coverage support for systems administration and security activities as needed. The position reports to the Information Technology Manager. What are we looking for? Education and Experience: · Demonstrated customer service experience providing courteous, clear, and timely support to users of varying technical skill levels, including explaining technical issues in plain language and maintaining professionalism in difficult or high-pressure situations. · Proficiency in hardware and software configuration, installation, and maintenance; system diagnosis and troubleshooting; and experience with multi-platform endpoint support (Windows, macOS, mobile devices) in an enterprise environment. · Bachelor's Degree in Business and Information Technology, Computer Science, Computer Technology, Information Technology and Design, Software Engineering, Computer Engineering, or a related field, is preferred. · Alternate combinations of education and experience will be considered on a case-by-case basis. Competencies: /Knowledge of:/ · Principles and practices of computer science; hardware and software configuration, installation, and maintenance · System diagnosis and troubleshooting · Internet applications and technology · Windows and Windows-based applications, macOS (preferred), and mobile device platforms. · Active Directory, telecommunications, and endpoint management · Hardware and peripheral equipment lifecycle management including selection, purchasing, deployment, configuration, and troubleshooting · Customer service principles and practices for supporting users of varied technical levels. /Ability to:/ · Consistently solve problems and manage a number of tasks using effective trouble resolution techniques · Communicate courteously and knowledgeably with a client community of varying backgrounds and expertise levels · Develop and provide technical instruction and user-friendly documentation · Manage multiple tasks with varying deadlines and maintain professionalism in difficult or high-pressure situations · Work independently while coordinating effectively with other members of IT. · Manage multiple tasks with varying deadlines How to apply Apply online by submitting yourresume./(Please Note: You do not need to complete the “work experience” or the “education & certifications” portion of the application process in our recruiting system. You only need to upload the requested documentation.)/ Benefits · Lookhereto see the additional benefits! They include: o Work/life Balance o Health Coverage o Retirement plans o Paid Vacation and Sick Leave and Holidays o And more… · Public Service Loan Forgiveness (PSLF) –Employmentwith the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Lookhereto learn more and see if you may qualify! Other important information to be aware of · This position requires the successful completion of a criminal background check. · Only online applications are accepted. By applying online, you can receive updates and monitor the status of your application. · If you fail to upload the requested application documents and/or preference documents, we will notify you via email. Failure to upload these documents after notification will result in your application being removed from consideration. · This position allows for a hybrid work schedule from a remote location within the State of Montana.Weekly travel to Helena offices will be required.Specific conditions will be outlined as part of the job offer and must adhere to state policy. New Employees may be required to complete training in person before hybrid work schedules begin. /This agency participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here,//Link to E-Verify Website//./ Title: IT Systems Support Location: Helena Requisition ID: 26140658