Job Information
MiniMed Patient Services Representative in Heerlen, Netherlands
At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
About the Role
Careers that Change Lives
We are seeking a proactive and talented Patient Services Representative to deliver outstanding support to people living with diabetes who rely on our products. In this role, you will act as a trusted point of contact, providing guidance, resolving inquiries, and ensuring a consistently positive customer experience. Your responsibilities will include delivering technical support for our diabetes products, conducting thorough troubleshooting, resolving technical issues, and assisting customers with operational queries.
If you are a French-speaking professional with strong emotional intelligence and a natural sense of empathy, you could be the perfect addition to our dedicated service delivery team.
Making everyday a better day for people with diabetes
In this role, you will support French-speaking people living with diabetes who use our supported therapies as part of their daily diabetes management. You will play a key role in ensuring they feel confident, informed, and supported throughout their journey and you will collaborate within a diverse, multilingual teams, offering you a truly international experience within our organization.
Our sales teams in Belgium, Switzerland, and France are dedicated to building strong, long-term relationships with hospital staff, medical associations, and opinion leaders. Through medical-technical expertise, and by partnering closely with physicians and research institutes, we drive innovation, transform and advance technologies, and contribute to shaping the future of diabetes care.
You will be responsible for, among other things:
Using proficient disease and therapy knowledge to support customers to deliver safe and reliable customer service and product oriented technical support for MiniMed customers.
Acting on training and coaching to ensure up-to-date product and system knowledge is maintained to meet our expected quality standards and operational targets.
Responding to inquiries from customers concerning product operation, troubleshooting, specifications, warranty, and parts/accessories.
Ensuring on or above-target compliance with call quality standards and manage time effectively by prioritizing calls, follow-up, and administrative tasks to achieve team and individual Key Performance Indicators (KPI).
Effectively communicating with customers to resolve issues and answering questions according to department protocols and requirements. Ensuring support and solutions provided are aligned with Department and Standard Operating Procedures and coordinating the return flow for all Diabetes products for quality analysis.
Accurately and consistently documenting customer feedback and troubleshooting completed.
Required Knowledge and Experience:
At least one year’s experience in customer service or technical support, ideally within a contact centre, office, or helpdesk environment. Relevant experience may also include roles where you have regularly used SAP and/or Microsoft Office applications such as Word, Excel, and Outlook to manage customer information, respond to queries, and maintain records.
Completion of secondary school.
Strong oral and written language skills in French and English.
Effective multi-tasking (efficiently switching between programs to access customer information and enter data during calls).
Experience in troubleshooting and service within a contact center or helpdesk is preferred.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
About MiniMed
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.