Job Information
Siemens IT Site Professional in Heber Springs, Arkansas
Job Family: Electrification & Automation
Req ID: 502455
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. We do this through empowering customers by combining the real and digital worlds, thereby improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Transform the everyday with us!
Siemens is seeking a hands‑on IT Site Support Specialist to support daily operations at the Heber Springs manufacturing facility , while also serving as the site’s AI Champion . This role focuses on plant‑floor IT support , manufacturing systems reliability, and practical application of digital and AI‑enabled tools that improve productivity and reduce downtime.
The ideal candidate brings strong real‑world experience , is comfortable on the shop floor, and is motivated to help the site adopt modern digital and AI solutions. Experience and capability are valued highly alongside formal education.
You’ll make an impact by:
Key Responsibilities
Provide day‑to‑day IT support for manufacturing, warehouse, and office environments
Support shop‑floor systems , including PCs, scanners, label printers, HMIs, and production‑related IT equipment
Troubleshoot and resolve IT issues end‑to‑end, with focus on uptime, root cause, and prevention of repeat issues
Serve as the primary on‑site IT contact for operators, supervisors, engineers, and site leadership
Install, configure, and maintain IT hardware in compliance with Siemens security standards
Partner with Manufacturing, Controls, Engineering, and Maintenance teams to support OT/IT integration
Support manufacturing systems such as ERP, MES, production reporting, and data collection tools
Track and manage IT assets and site‑specific equipment
Support plant changes, equipment installs, and system upgrades tied to manufacturing needs
AI Champion Responsibilities
Act as the local AI and digitalization champion for the Heber Springs site
Promote practical use of AI‑enabled tools (analytics, automation, reporting, copilots) that support manufacturing and warehouse operations
Identify opportunities where AI or digital tools can reduce manual effort, improve reliability, or enhance decision‑making
Partner with corporate IT and business teams to pilot and deploy approved AI solutions at the site
Help educate and support users on responsible, secure use of AI tools aligned with Siemens standards
You’ll win us over by having the following qualifications:
Basic Qualifications:
3–5+ years of hands‑on IT support experience , preferably in a manufacturing or industrial environment
Highschool/GED
Strong troubleshooting skills for LAN‑based factory systems
Experience supporting end‑user devices and industrial peripherals (scanners, printers, terminals)
Willingnessto be mobile and hands on (running cables, supporting equipment, troubleshootingin person)
Comfort working directly on the non-climatized shop floor in a production environment
Strong problem ownership and follow‑through
Clear communication skills with both technical and non‑technical users
Preferred Qualifications:
Associate’s degree (2‑year) in IT, Computer Science, or a related field
Experience with Active Directory , ERP, or MES systems
Networking or infrastructure experience (Cisco knowledge a plus)
Experience with data analytics, automation, or AI‑enabled tools
Participation in digital transformation, continuous improvement, or automation initiatives
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here (https://www.siemens.com/global/en/company.html) .
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
#LI-TA1 #siemenstradesperson #SiemensMFGcareer #MFGHeberSprings
$61,547 $105,509
Organization: Smart Infrastructure
Job Type: Full-time
Category: Information Technology