Job Information
Maximus Outreach CSR- Bilingual (English/Spanish) in Hayward, California
Essential Duties and Responsibilities:
Foster strong customer relationships, monitoring their engagement and progress.
Collaborate regularly with customers to attain program goals and sustain eligibility for services.
Conduct workshops and deliver various training services to customers.
Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
Follow up with customers to ensure their needs are met and address any queries or concerns.
Collaborate with team members, providing expertise and assistance in resolving participant issues.
Maintain accurate and timely case notes for all customer interactions and document related activities.
Share updates on outreach and engagement efforts with project staff.
Report identified barriers hindering customer engagement with the Provider to project staff.
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Minimum Salary
$20
Maximum Salary
$20