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Managing Guest Services and Experiences • Provides concierge level service to guests pre-arrival and during stay; including coordinating guests needs and delivering all guest requests in advance. • Ensures that guests are aware of and book reservations and services within Hotel, including booking dining reservations, suggesting activities, and helping plan excursions and experiences. • Creates a welcoming and seamless arrival experience for guests, attending to all details for check-in, processing payment, and providing information about the rental unit and local attractions. • Anticipates and assesses guests' needs, responding in a courteous and professional manner. • Respond to guest inquiries and resolves any complaints. Managing Short-Term Rental Operations • Replies promptly to lodging inquiries on various platforms such as Airbb, VRBO, Hostfully and Evolve, and within the timeframe required by each platform. • Manages reservations and bookings. • Completes thorough property inspections with the rental property to ensure it is clean, meets safety standards, and is ready to be occupied. • Accurately processes the payments and executes any billing procedures that are set up. • Schedules and dispatches housekeeping to clean the units, in collaboration with hotel operations teams. • Works with the sales team and operations teams on matters pertaining to guest reservations, ensuring listings are accurate and well positioned in an online search. • Communicates with management and/or maintenance to report maintenance and/or repair needs. • Monitors and maintains proper inventory of all supplies; cleaning, kitchen, guest toiletries, etc. • Trains, supervises, motivates, and develops knowledge about short-term rental properties so that all front desk, housekeeping, and maintenance employees have information needed to deliver in their departments. Coordinates work between departments to ensure successful implementation. • Coordinates with vendors and contractors for property maintenance in collaboration with Maintenance Supervisor. • Handles emergency situations promptly and effectively both on and off regular hours. Managing Client Relationships • Manages rental calendars for all properties, communicating with property owners effectively. • Works with property owners to navigate and resolve repairs in a timely manner. • Shares inventory of supplies with property owners, and ensures all rental units are fully furnished with adequate household supplies and materials. Performs other related duties as assigned by management. QUALIFICATIONS: • 2+ years related experience or equivalent • Bachelor's degree in hospitality management preferred • Proficiency in using reservation and booking software • Knowledge of local attractions and activities • Flexibility to work flexible hours, including weekends and holidays • Excellent customer service skills • Able to lift, pull, carry, push items up to 50 pounds • Commitment to excellence and high standards • Strong organizational, problem-solving, and analytical skills • Proven ability to handle multiple projects and meet deadlines • Good judgement with the ability to make timely and sound decisions.

Settler's Hospitality is seeking applicants for a full-time Short-Term Rental Manager located in Pike County, PA.

This position is funded through the Pike County Job Creation Program supported by Community Development Block Grant (CDBG) funds. As part of this program, the employer encourages applications from low- and moderate-income individuals.

• List of Position Responsibilities
• List of Qualifications
• Compensation
• Required Documentation

Interested applicants should apply through PA CareerLink Pike County or contact Janna Genzlinger at jhgenzlinger@settlershospitality.com

Low- and moderate-income individuals are encouraged to apply.

Click Apply and follow the additional instructions.