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Settlers Hospitality is a collection of hospitality brands that includes boutique hotels, diverse restaurants, distinctive event venues and lifestyle offerings. Most are historic properties that have been painstakingly converted into upscale hotel space. Each carefully blends modern amenities with historic touches to reflect the unique heritage and sense of place of each property. SH's key operating philosophy is to provide an independent and authentic experience that is guest focused and locally flavored. The group's core mission focuses on the guest experience while incorporating a high standard of hospitality consistent with Triple A four diamond criteria. In essence, SH seeks to apply its common core philosophy, and outstanding services, across all of its brands and interests. Buying local is a critical part of our culture and we support our neighbors as often as possible.

The company's uniquely guest-centric approach, refined through the experience of the principal owner/managers, has made it an industry leader in hospitality, property and restaurant development, as well as hotel operations, management and marketing. We are hiring a Concierge to join our team of hospitality professionals.

The Concierge is responsible for the daily management of this prestigious Members Only Club facilities, along with its guest and club members. This position reports to the Senior Director of Sales and Catering and is responsible for driving the success of club Membership and services.

The Concierge will be expected to deliver and promote prompt, courteous, and friendly service to all club members, guests, employees, and partners. The Concierge will be responsible to provide remarkable experiences for our Club Members before, during, and after every visit. A successful candidate will be experienced in guest services with an energetic attitude and socially driven to communicate with club members on a consistent basis. 

Responsibilities:

• Creating a comfort driven culture within the club through daily services and attitude
• Ensuring a strong focus on customer service in a fast-paced, dynamic environment
• Assist guests during their visits as well as by phone, email, and text
• Provide insight and information about the venue, attractions, and local area
• Providing or arranging Club services for guests
• Work with the Senior Director of Sales and Catering to enhance the experience and services offered
• Manage daily responsibilities and communicate with team members
• Take initiate to plan effectively and solve problems independently
• Demonstrate optimism and energy for the Club and its future
• Lead all aspects of club management
• Collaborate with other department heads including chefs, catering team, sales team, and hotel team
• Other duties as assigned

Requirements

Qualifications:

• At least 2 years of experience managing private clubs preferred
• A thorough understanding of customer service
• The ability to anticipate guest needs and solve problems
• A strong understanding of enhancing guest experience
• Creative and detail oriented to ensure the experience is original and true to the unique vision and vibe of the Club
• Ability to function independently while working cohesively with the other areas of the venue
• Can anticipate and manage customer reservations and Club use, and plan inventory and staffing appropriately
• Good organizational ability, as you are always 'on duty'
• Embodies our sustainability mission and set the tone for customers
• Bachelor's degree or equivalent preferred
• RAMP Manager certification preferred
• Strong commitment to excellence in customer service
• Commitment to and knowledge of NEPA sourced food and beverage preferred
• Demonstrated ability to manage sales, labor costs, COGs
• Proficiency in Open Table, Symphony preferred
• Must be able to work nights, holidays, and weekends
• Ab lity to lift up to 50 pounds
• Above all, integrity and honesty
• Exceptional work ethic and attention to detail
• Professional communicator - Patient with a guest-first attitude
• Positive attitude, friendly and ability to gain the trust and confidence of members
• Excellent organizational skills
• Ability to work well within a team