Job Information
Aston Carter Call Center Representative in Hatboro, Pennsylvania
Job Title: Call Center RepresentativeJob Description
The Call Center Representative supports customers throughout the vehicle sales process, from the initial online or phone inquiry through to the final purchase. This role focuses on responding to customer questions, understanding their vehicle needs, setting and attending appointments, and coordinating closely with dealership staff to ensure a smooth and positive buying experience.
Responsibilities
Respond to customer inquiries about new and pre-owned vehicle inventory via telephone and internet on a daily basis.
Answer incoming customer calls and emails promptly, providing accurate information and a professional level of service.
Determine each customer’s vehicle needs by asking thoughtful questions and actively listening to their preferences and concerns.
Recommend appropriate vehicle options and suggest alternative choices when the initial selection is not available or suitable.
Stay current on new products, features, accessories, and promotions, and recommend these to customers as appropriate.
Make daily follow-up calls to customers according to a predetermined work plan to support ongoing engagement and sales opportunities.
Maintain a structured follow-up system that encourages repeat business and referrals and contributes to high levels of customer satisfaction.
Maintain and consistently use a prospect development system to track and nurture potential customers.
Set appointments with prospects to visit the showroom or meet at a mutually convenient location.
Meet with prospects during scheduled appointments, review vehicle choices and features, and guide them through all steps of the sales process.
Collaborate with dealership staff to finalize purchases and complete necessary paperwork accurately and efficiently.
Move vehicles from the lot to the front of the store when needed and accompany customers on test drives.
Establish, implement, and maintain personal income and performance goals that align with dealership productivity standards.
Record and update customer information and interactions in the customer service database with a high degree of accuracy.
Collaborate with management and team members to stay updated on new products, services, and policies.
Engage with clients in a friendly, professional manner while actively listening to their concerns and addressing questions.
Essential Skills
At least 2 years of phone-based customer service experience.
Proficiency with Microsoft Office applications.
Strong verbal and written communication skills for interacting with customers via phone and email.
Ability and willingness to perform accurate data entry in a customer service database.
Demonstrated customer service mindset with the ability to actively listen and respond to customer needs.
Ability to manage multiple customer inquiries and follow-ups in a fast-paced environment.
Professional demeanor and comfort speaking with customers over the phone and via email.
Additional Skills & Qualifications
Experience working in a call center, automotive, or retail sales environment is beneficial.
Familiarity with customer relationship management (CRM) or similar database systems is an advantage.
Goal-oriented approach with the ability to set and work toward personal productivity and income targets.
Strong organizational skills to manage follow-up systems and prospect development activities.
Ability to learn and retain information about vehicle features, options, and accessories.
Comfort accompanying customers on test drives and representing the dealership in a professional manner.
Work Environment
This role is based on-site at a dealership in Horsham, PA. The Call Center Representative works in a dedicated cubicle equipped with a phone and computer and collaborates closely with a team of approximately five colleagues, including other customer service representatives and sales staff. The environment is professional and customer-focused, with frequent phone and in-person interactions. The dress code is business casual. The schedule includes two weekdays from 9:00 a.m. to 5:00 p.m., two weekdays from 12:00 p.m. to 8:00 p.m., one weekday off, and every Saturday from 8:30 a.m. to 4:30 p.m.
Job Type & Location
This is a Contract to Hire position based out of Hatboro, PA.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Hatboro,PA.
Application Deadline
This position is anticipated to close on Apr 20, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.