OneMain Financial Jobs

Basic Function:

The basic function of the service technician is to troubleshoot, diagnose, maintain and repair residential and commercial Refrigeration and HVAC systems. The Technician is responsible for performing those operations as assigned to him by the General Manager or Dispatcher. He is responsible for maintaining the quality of his work up to acceptable company standards and for representing the company in a manner that promotes good relations.

Essential duties:

• Diagnose, maintain, and repair equipment properly the first time he is at a customer's location
• Be neat and clean at all times and keeping his truck and equipment the same
• Attend all training classes and training seminars to keep his expertise upgraded in his field
• Adhering to proper procedures in the use of paperwork (work order, return material tags, etc.)
• Take direction regarding scheduling from dispatcher
• Keeping the Dispatcher informed at all times as to "where he is", "where he's been", and "where he is going", "any parts needed"
• Fill out service tickets for maintenance and service work while on the job
• Collect payment for services rendered where required
• Follow through on job problems including notes on all work orders
• Keep abreast of all company sales promotions and pricing
• Turn in all paperwork to office daily, making sure it is filled out completely and accurately in the field
• Responsible for having all minimum required stock on truck at all times
• Recommend/sell equipment, service agreements, and accessories when it is requested by the customer or is in the best interest of the customer to do so
• Other tasks as requested by the general manager, operations manager, or CEO

Qualifications:

• EPA Certification - Preferred but not required
• NATE certified or be working towards NATE certification - Preferred but not required
• A minimum of 12+ months experience in refrigeration/HVAC
• Ability to represent Beman's Sales and Service in a professional manner with customers, vendors, staff and the general public
• Work well under pressure
• Must have valid drivers' license and a good driving record
• Must have all required tools
• Ability to handle difficult customer/diagnostic issues
• Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events
• Good communicator - works well with different customers and office personnel personality styles

Working Conditions:

This position works in the field. Is exposed to driving hazards. Adherence to Safety Policy and Driving Safety Policy is vital.

Physical Demands:

The physical demands for this position are heavy. Must be able to lift/carry at least 50 lbs.

Mental Requirements:

Self-motivated and able to handle rapidly changing priorities and several tasks simultaneously. Must be able to respond to difficult situations with customers and co-workers with high level of professionalism. Must be able to communicate effectively with vendors and co-workers. Must be able to follow safety guidelines at all times. Must have ability to manage and lead effective