Job Information
Sprinklr Associate Product Manager in Haryana, India
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Role - Associate Product Manager – AI Agents (Forward Deployed)
Location: Gurugram |
About the Role
We're looking for a hands-on, technically sharp Forward Deployed APM to join Sprinklr's AI Agents product team. You'll be embedded with customers — building, deploying, and configuring AI Agents in real enterprise environments. This is a builder's role as much as a PM role — if you love getting your hands dirty with AI and seeing it work in production, this is for you.
What does success look like
Product team is responsible for end-to-end ownership of the several Sprinklr products and build products that customers love. You will join a dynamic and fast-paced environment and work with crossfunctional teams to design, build and roll-out products that deliver the company’s vision and strategy.
.
What You'll Do
Build and deploy AI Agents for enterprise customers — own the end-to-end delivery from scoping to go-live
Work directly with customers in discovery, solutioning, and hands-on configuration of AI Agent workflows
Join customer calls, deep dives, and onsite sessions as the regional AI expert
Act as the bridge between customer requirements and Sprinklr's Product & Engineering teams in India
Support and run customer-specific PoCs and pilots — end to end
Surface real-world product gaps and influence roadmap through structured feedback to the product team
Contribute to competitive intelligence on AI Agents in the market
What Makes You Qualified?
Experience
3–5 years in a forward deployed, solutions, pre-sales, or hands-on technical PM role
CSE or technical engineering background strongly preferred
Prior experience building or deploying AI/ML or conversational AI products is a strong plus
Technical Chops
Has built and deployed AI Agents in real environments — not just demos
Understands agent orchestration, RAG, LLMs, tool use, latency, and guardrails in practice
Familiarity with agent frameworks (LangChain, CrewAI, AutoGen, etc.) is a big plus
Communication & Mindset
Strong communicator — comfortable holding technical conversations with enterprise customers
Startup-friendly: thrives in ambiguity, moves fast, high ownership
Obsessively curious about the AI space
Bonus Points
Exposure to CX or contact centre tech
Experience with platforms like Kore, Genesys, Agentforce, Sierra, Fin, or Decagon - for SHortlisting
We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here (https://sprinklrbenefits.com/) .
To learn more about all-things-Sprinklr, visit our candidate resource hub here (https://www.sprinklr.com/candidate-page/) .
EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review (https://consumer.ftc.gov/consumer-alerts/2023/08/scammers-impersonate-well-known-companies-recruit-fake-jobs-linkedin-other-job-platforms) the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
We’re excited that you’re interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we’re on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.