Job Information
Robert Half Customer Service Supervisor in Harrisburg, Pennsylvania
Description
We are seeking an energetic and motivated Customer Service Team Lead to support our call center operations in Camp Hill, Pennsylvania. This role is heavily focused on outbound calling, scheduling appointments for free estimates, and working hands-on alongside the team to support daily operations. The ideal candidate enjoys speaking with customers, staying organized, and helping keep the team running smoothly.
Key Responsibilities:
Make outbound calls to prospective customers to schedule appointments for free estimates
Support sales-related call efforts by confirming information and answering basic customer questions
Assist the call center team with daily tasks, call flow, and coverage as needed
Ensure appointments, notes, and customer information are accurately entered and maintained in the system
Handle customer questions or concerns in a professional and timely manner
Help monitor call activity and appointment flow to support daily goals
Collaborate with internal teams to ensure smooth scheduling and communication
Maintain a positive, team-oriented work environment
Follow company policies and procedures related to customer interactions and data handling
Requirements
Proven experience in a supervisory role within a call center or customer service environment.
Strong leadership and team management capabilities.
Excellent communication and interpersonal skills.
Proficiency in handling escalated customer issues effectively and professionally.
Ability to analyze performance metrics and implement strategies for improvement.
High level of organizational skills and attention to detail.
Commitment to delivering superior customer service and achieving team goals.
This role is ideal for someone who enjoys outbound customer contact, thrives in a fast-paced call center environment, and likes being a reliable support resource for the team! If you think this person could be you - Apply Today!!
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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