Job Information
Island Resort and Casino VIP Services Host - Full Time in Harris, Michigan
HOURS: FULL TIME POSITIONS, HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS & HOLIDAYS
WAGE - DEPENDENT UPON EXPERIENCE
QUALIFICATIONS: HIGH SCHOOL DIPLOMA OR G.E.D. MINIMUM OF 2 YEARS CURRENT CUSTOMER SERVICE EXPERIENCE. COMPUTER EXPERIENCE IS REQUIRED, INCLUDING EXCEL. MUST BE ABLE TO HANDLE A STRESSFUL, FAST PACED ENVIRONMENT.
DUTIES: IDENTIFY, DEVELOP AND RETAIN HIGHER WORTH PLAYERS.
DEVELOP A PERSONAL RELATIONSHIP WITH HIGH LEVEL PLAYERS AND THOSE THAT HAVE POTENTIAL BY FLOOR CONTACT, KEEPING IN TOUCH BY PHONE, LETTER AND/OR E-MAIL. MAINTAIN PROFILES OF HIGHER-LEVEL PLAYERS TO ENSURE ALL MEMEBERS OF VIP SERVICES STAFF KNOW THE PLAYERS AND HOW TO SERVE THEM. MAINTAIN WORKING KNOWLEDGE OF THE DAY-TO-DAY OPERATION WITHIN THE ISLAND CLUB. COMMUNICATE CLOSELY WITH THE CLUB SUPERVISORS, COORDINATORS AND HOSTS. ASSIST WITH ISLAND CLUB FUNCTIONS AS REQUESTED BY ISLAND CLUB SUPERVISOR AND/OR COORDINATORS. PROVIDE SUPERIOR CUSTOMER SERVICE TO ALL GAMING PATRONS TO ENSURE A SUPERIOR ENTERTAINMENT EXPERIENCE.
EMPLOYMENT SELECTION WILL BE MADE IN ACCORDANCE WITH THE HANNAHVILLE INDIAN COMMUNITY'S TRIBAL EMPLOYMENT RIGHTS ORDIANCE (TERO) TITLE IV CHAPTER 3.