Job Information
Jiminy Peak Mountain Resort* Mountain Adventure Park Supervisor in Hancock, Massachusetts
Position Summary: The Mountain Adventure Park Supervisor oversees the daily operation of the park and provides direct supervision to the M.A.P. staff. This is a leadership role focused on maintaining high safety standards, staff morale, and a positive guest experience. This is a seasonal, hourly position starting in early-May through October. Compensation: \$16.25 - \$17.75 / hour (Based on experience) Reports to: Mountain Adventure Manager / Assistant GM of Mountain Operations Responsibilities and Duties: - Supervise, mentor, and motivate M.A.P. team of ride operators and attendants to ensure high morale and operational excellence. - Ensure all daily inspections are completed thoroughly prior to park opening. - Supervise park operations on weekends; coordinate staff positioning and ensure all safety protocols are strictly followed. - Manage staff numbers to ensure all amusement devices are properly attended and staff are in their correct positions. - Monitor the park from both a guest and staff perspective; professionally address and resolve guest concerns or complaints. - Closely monitor weather conditions and communicate park closures or delays to Ticketing, Marketing, and the Front Desk. - Assist the Mountain Adventure Manager with maintenance, setup, and other operational support during non-operating hours. Qualifications: - Proven ability to lead, delegate, and motivate a diverse team. - Must be 18 years of age or older; punctual and prepared to perform duties with minimal supervision. - Strong interpersonal skills with the ability to maintain composure during guest interactions and conflict resolution. - Able to read and comprehend safety guidelines, operational manuals, and state regulations (520 CMR 5.00). - Ability to stand for extended periods and move between various workstations. - Ability to lift up to 50 pounds. - Manual dexterity to assist with maintenance and ride operations. - Comfort working outdoors in variable summer weather conditions. - Must be available to work weekends and holidays. - Must submit to and pass a Criminal Background Check (CORI). JOB CODE: 4021-220