Job Information
WESCO Representative - Customer Service in Hampton, Virginia
As a Representative – Customer Service , you will support customers and internal partners by handling inquiries, resolving issues, and ensuring accurate and timely information flow. This role requires strong organization skills, effective collaboration, and significant use of spreadsheets and system tools. You will also work closely with suppliers and internal departments to resolve escalations and improve delivery outcomes.
Responsibilities
Support customers by responding to questions, concerns, account inquiries, and resolving issues via phone and email.
Perform significant work within spreadsheets, including data entry, tracking, updates, and reporting.
Contact and follow up with suppliers to request improved delivery dates and secure updated order information.
Handle escalations and coordinate with internal teams to ensure timely resolution.
Research and resolve customer problems, including payment disputes, serving as a liaison between departments when needed.
Assist with filing, documentation management, and maintaining accurate records.
Ensure all tasks are handled with a high level of organization, professionalism, and teamwork.
Qualifications:
High School Degree or Equivalent required
Associates’ Degree (U.S.)/College Diploma (Canada) preferred
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel(heavy usage), and e-mail
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At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html#benefits) and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here (https://www.wesco.com/us/en/our-company/careers/work-at-wesco.html) and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
This posting is for a current, active vacancy intended for immediate hire.