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Serenity Hospice Care is seeking a professional, compassionate, and detail-oriented Receptionist to join our Inpatient Unit team. As the first point of contact for patients, families, and visitors, this role plays a vital part in creating a warm and welcoming environment while supporting daily administrative operations.

Our mission is to provide caring and compassionate hospice services that alleviate pain and foster peace, dignity, and comfort for our patients and their loved ones.

Position Summary

The Receptionist serves as the face of our Inpatient Unit, ensuring smooth front desk operations and providing exceptional customer service in a sensitive healthcare setting.

Responsibilities:

• Greet and assist patients, families, and visitors in a courteous and compassionate manner

• Answer and direct incoming phone calls promptly and professionally

• Manage visitor check-in procedures and maintain security protocols

• Coordinate communication between clinical staff and families as needed

• Maintain patient records, files, and confidential documentation in accordance with HIPAA regulations

• Process incoming and outgoing mail and deliveries

• Maintain an organized and welcoming reception area

• Provide general clerical support including scanning, copying, faxing, and data entry

• Assist leadership and clinical teams with additional administrative duties as assigned

  Qualifications:

• Previous receptionist or administrative experience, preferably in healthcare or hospice setting

• Strong communication and interpersonal skills

• Ability to demonstrate empathy and professionalism in sensitive situations

• Proficient in Microsoft Office and general office equipment

• Excellent organizational skills and attention to detail

• Ability to multitask in a fast-paced environment

  What We Offer:

• Supportive team environment

• Meaningful work serving patients and families

• Monday–Friday schedule (no weekends)

• Competitive compensation

If you are compassionate, organized, and thrive in a patient-centered environment, we encourage you to apply and become part of the Serenity Hospice Care team.

We offer a competitive salary based on experience and a generous benefits package including Health, Dental, a matched 401(k), and PTO Days.

Serenity Hospice Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.