Job Information
City of Hamilton Job ID #31894: POS Solutions Analyst in Hamilton, Ontario
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
Job ID #31894: POS Solutions Analyst
Union: Non-Union
Job Description ID #: 7822
Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on April 29 2026 .
Vacancy type: This posting is for an existing vacancy
Internal applicants should apply with your work e-mail address . External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
SUMMARY OF DUTIES
Reporting to the Point-of-Sale Solutions Specialist, this position supports the City’s point of sale (POS) and ECommerce software applications. This position provides quality assurance, process enhancement recommendation, analytical and system support. This position supports the Specialist in liaising with other resources within the City, including, IT, Azure, M365, D365, Power Platform, Power Pages, Fabric, Power BI, Vailtech, Officer, ICON and vendor support. The role is responsible for implementing performance measurement strategies and reporting. Performance analysis includes quantitative measures related to the usage, accessibility, service quality, service level agreements and cost-effectiveness for POS/Ecommerce platforms. The incumbent contributes to support the compliance to the City’s policies impacting citizen-facing services.
The position requires knowledge of Microsoft Commerce/HQ software and Power BI in support of business requirement analysis, design development, user testing, implementation, and deployment to IT resources responsible for server support, system integration and development efforts. The position is part of a responsive agile team.
GENERAL DUTIES
Provide in-depth analysis and interpretation of data for POS/Ecommerce.
Reviews and analyzes existing items, services, products, customer and performance metrics. Identifies potential process and metric configuration changes required to meet business needs. Leverages capabilities of the POS/ECommerce system. Works with the BSS team and other internal/external stakeholders to gather business requirements from emerging trends based on data analysis.
Converts business requirements related to POS/ECommerce into functional and technical requirements as well as develops and executes reports or queries. Conducts analysis of results, including review of individual staff performance results, and based on analysis, makes recommendations to management which may impact staff resources and skill requirements.
Designs, tests, troubleshoots, implements, and maintains reporting platform to ensure the POS/ECommerce systems meet City needs, focusing on usability and interface improvements and seeking ways to support future delivery.
Develops analytical tools to monitor the performance and quality of service delivery for departments and divisions as well as provide support to the BSS team (when required). Provides advice to management and applicable stakeholders on performance improvement opportunities.
Collaborates with other departments on development and implementation of development / enhancements aimed at service improvements, operational efficiencies, cost savings and increased system integration which impact the POS/ECommerce system.
Leads continuous improvement initiatives and makes recommendations for improvements to metrics supported by the POS/ECommerce.
Create, review and design measurement strategies for Key Performance Indicators development and reporting. Identify and present measurement trends and show how to strategically use these trends to plan and evaluate improvements.
Co-ordinate and assist in cost/benefit analysis studies, project evaluation and assist in service delivery analysis, recommending effective strategies and monitoring current impacts both short-term and long-term, including labour and staffing impacts.
Contribute analysis to support responses to issues and queries raised by Council, corporate management and the public.
Investigate and resolve POS transaction issues related to payments, receipts, inventory, pricing or tax calculations.
Assist in maintaining alignment between POS data and related enterprise systems such as financial application, inventory management and payment platforms. Support data synchronization to ensure accurate transaction processing and reporting across systems.
Monitor and examine emerging trends and integration with other service channels that impact the municipal sector.
Support data imports and exports using Data Management tools.
In partnership with internal clients, is responsible for the development and documentation of the processes, configurations and information required.
Prepares training and presentation materials and facilitates both training and continuous improvement feedback sessions on new and changing processes in conjunction with sensational service objectives.
Supports the escalation of any POS/ECommerce issues, ensures they are identified, tracked, resolved and that solutions are both effective and sustainable.
Develops relationships with other leading municipalities’ POS/ECommerce technical counterparts to share, obtain information and benchmark success.
Prepares presentations and software demonstrations to various stakeholders on POS/E Commerce capabilities.
Follows established procedures for data privacy, financial controls and system security.
Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Performs other responsibilities as assigned which are directly or indirectly related to the normal functions of this position.
QUALIFICATIONS
A university degree in business, applied math, information systems with developed competence in quantitative methodologies and analysis, performance measurement, statistical analysis, or consumer behaviour.
Demonstrated previous experience in developing semantic models for measuring the performance of POS/Ecommerce applications, including utilizing service delivery research methodologies, and generating comprehensive analysis from various data sources to inform confidential recommendations about service delivery and required organizational changes with a view to compliance.
Demonstrated previous administrative/configuration/development experience in Microsoft Commerce/HQ (or related model driven apps), Dataverse, and Fabric is required.
Demonstrated experience in project or process improvement management. Demonstrated practical experience working with user centered design and development of POS/ECommerce semantic models. Demonstrated knowledge of analytics, performance analysis and reporting using Power BI.
Strong verbal and written communication skills. Ability to relate effectively and tactfully with peers, all levels of management, elected officials and customers. Ability to adjust communication style based on audience, for example, describing technical matters to those who may not have technical expertise.
Experience with knowledge management practices (authoring, updating workflows, version control and managing user feedback mechanisms) used in one or more service delivery channels.
Experience extracting information, identifying and trouble-shooting problems. Must be able to handle multiple changing priorities and work on multiple concurrent assignments.
Experience training adult learners including curriculum preparation, presentation and evaluation.
Proven organizational skills and the ability to work under very tight deadlines and with competing priorities.
Strong analytical skills with the ability to investigate system issues, identify root causes and recommend solutions.
Knowledge of legislation and standards relevant to the position – Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Occupational Health and Safety Act (OHSA), and Accessibility for Ontarians with Disabilities Act AODA.
Advanced experience working in a computerized environment with working knowledge of Microsoft Windows 11, and the current suite of Microsoft productivity tools (Word, Excel and PowerPoint). Ability to adapt to new computer applications. Preference given to those with experience using the Microsoft Dynamic and Power environment including Azure, Fabric, Power BI
May be required to travel to meetings off site.
NOTE:
Although the core hours of this position will be Monday- Friday, as the City’s Customer Contact Centre is a 24/7 environment, may be required to work occasional weekend shifts, and overtime during municipal emergency response.
Disclaimer:
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
Terms:
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Department
Corporate Services
Employment Type
Permanent, Full-Time
Minimum Experience
Experienced
Compensation
$95,757.48-$119,701.40