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Harmon, Inc. POSITION DESCRIPTION You are responsible for ensuring that all fabrication, assembly, and glazing operations produce curtainwall components that meet design, dimensional, and aesthetic requirements. Act as the front-line authority for product quality, ensuring compliance with drawings, specifications, and customer standards throughout the manufacturing process. Manage Daily Operations on Shop Floor including leading inspectors, enforcing process controls, resolving nonconformances, and driving continuous improvement to reduce rework and scrap. Manage and Sustain Quality Assurance and Quality Control Plan for Site and Projects. Site Quality Metric Owner Key Quality Partner and Liaison between Operations, Field, Manufacturing, and Engineering. On Site Leadership Team EXPERIENCE Preferred Associate or Bachelor's degree in Engineering or Quality Minimum of 5+ years in manufacturing quality - ideally in curtainwall, facade, precision fabrication or assembly, or ETO. At least 2+ years in leadership/supervisory role Strong Knowledge of mechanical inspection methods, tolerances, and finishes Ability to read and interpret engineering drawings and GD&T Familiarity with ISO 9001 or QMS standards. Lean/Six Sigma Experience preferred Overview Lead the utilization of quality resources within the plant Ensure Quality Techs are allocated to the appropriate areas within the plant, fabrication, assembly, etc. Ensure their activities in these areas are representative of Harmon's needs. Leadership Be engaged and motivated to enhance quality procedures -Exhibit positive, desirable behavior that improves the flow of the line. Collaborate with other employees to develop innovative ideas that could improve current processes. Display extreme ownership qualities as a leader in your department. Lead by example - Act like an owner and make decisions based on the greater good of Harmon and our objectives. Be proactive and accountable. Recognize that there is always a part of a project that you can impact in a positive way. Exhibit the behavior you wish your employees to emulate. Train new and current employees- Provide hands-on training to Quality Techs and Quality Leads so they can apply what they have learned into day-to-day tasks. Allow employees to learn at their own pace with reasonable consideration. Actively assist in culture building- Ensure the shop floor is an equitable and inclusive workplace where all employees feel valued and can thrive through trainings, coaching, and overall strategy and practice. Participate in the Culture Committee- Partner with area team leads to help define and create strategies for Harmon's organizational culture goals, working to make Harmon an employer of choice. Report findings and action plans to Plant Manager. Problem Solving Use quality charting process to aid in prioritizing activities- Review and offer insight into issues that arise from data-based metrics (First Pass Yield, Defect Pareto, Control Charts, etc.) and provide guidance on repetitive or impactful issues requiring action. Generate corrective action requests for customer complaints and repetitive defects- Coordinate and utilize lean tools for repetitive defects and customer complaints (A3, RPS, 8-Step, etc.), investigating and resolving Quality Incident Responses (QIRs) as needed and based on the severity or repetitiveness of incident. Lead and support root cause analysis and corrective actions- Work closely with the team to lead root cause analysis and corrective actions on product defects. Communicate. Lead investigation and corrective action for customer complaints and the resolution process for rapid problem solving (RPS). Standardization through Collaboration- Collaborate with other sites, leadership, and employees to ident