Job Information
Manulife Transformation Analyst in Halifax, Nova Scotia
We are seeking a Transformation Analyst to play a pivotal role within Insurance Operations Strategy and Transformation team.
Reporting directly to the Manager of Business Transformation and Forms, this role offers an exciting opportunity to shape Manulife Insurance’s transformation agenda and deliver measurable outcomes.
As a Transformation Analyst, you will partner closely with business stakeholders to facilitate discovery and problem definition, then map current and target-state designs that fundamentally improve how we operate. You excel at simplifying complexity, pinpointing pain points & inefficiency, quantifying impacts, and designing pragmatic solutions that reduce friction, elevate service levels/TATs, and align tightly with strategic objectives.
This role supports multiple businesses under the Insurance umbrella (e.g., Retail Insurance, Affinity, Guaranteed Investments).
Position Responsibilities:
As a Transformation Analyst, you will be responsible for:
Understanding Business Impacts : Assess initiatives through a transformation lens—identify and prioritize high-impact, transformation-focused processes across customers, technology, and operating models; define the target state; and design integrated solutions that enable seamless adoption and sustained delivery post-launch.
Experience and Performance Insights : Use quantitative and qualitative methods to assess current-state performance and customer/employee experience (e.g., cycle time, productivity, TNPS), translate insights into transformation opportunities, and define success metrics.
Change Enablement and Adoption: Partner with change management to design adoption plans, readiness metrics, and stakeholder communications
Analytical and Critical Thinking : Utilize your analytical and critical thinking skills to ask pertinent questions, understand business drivers and needs, and bring clarity and precision through detailed business requirements.
Relationship Building and Influence: Build and sustain strong partnerships with key stakeholders and teammates, earning trust, fostering collaboration, and inspiring action through a positive, outcome-oriented mindset.
Communication and Collaboration : Use your strong communication skills to collaborate with working groups and accurately document business needs.
Continuous Learning: Strengthen your toolkit across transformation methods (e.g., Agile, Design Thinking, Lean practices), project/program management, and insurance domain expertise.
Required Qualifications:
- 2 or more years of relevant work experience in business analysis. Experience in Financial Services, especially Insurance would be an asset.
Preferred Qualifications:
Proficiency with Microsoft Office products is required. Excel, Power Point, Confluence, and JIRA experience would be an asset.
Ability to Apply Lean methodology to define problems, measure current performance, analyze root causes, transform processes, and establish controls to sustain gains
Ability to Lead cross-functional workshops to define future-state operating models; quantify expected benefits and risks.
Strong organizational and problem-solving skills while working in a face-paced environment with changing priorities.
Ability to develop positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions.
Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.
Excellent verbal & written communication skills, with ability to adjust for different audiences.
Experience with process mapping and/or process design
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
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Giới thiệu về Manulife và John Hancock
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .
Manulife là Nhà sử dụng lao động không phân biệt đối xử
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với hr@manulife.com .
Referenced Salary Location
Toronto, Ontario
Working Arrangement
Kết hợp
Salary range is expected to be between
$62,850.00 CAD - $104,750.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.