Job Information
Manulife Supervisor, GB Operations in Halifax, Nova Scotia
The Group Benefits Operations team is currently seeking a Supervisor to join their team. The successful candidate will be a highly motivated, influential, and passionate professional, committed to building strong relationships while driving initiatives in a fast‑paced and constantly evolving environment.
The Group Benefits Member Operations Supervisor will lead a team that provides administrative support to our group benefits clients, coordinating efforts to deliver world‑class administration and customer service. Our clients rely on us to manage their group benefits programs, and you will be part of a team that delivers outstanding results to both our clients and members. The Supervisor is responsible for providing leadership, guidance, and mentorship to the team while fostering a positive work environment. The successful candidate will ensure the department’s service and quality goals and commitments are met through coaching, monitoring, and providing feedback to the team. In addition, you will be expected to build and maintain strong relationships with internal and external stakeholders to meet or exceed service level commitments and identify opportunities to enhance the quality of service provided to our client base.
If you enjoy working in a fast‑paced environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we’re looking for!
Position Responsibilities:
Manage the day‑to‑day operations of the Group Benefits Member Operations team, including resource management, coaching, and motivating staff through regular feedback, recognition, and identifying development opportunities.
Act as a point of contact for escalated inquiries from both internal and external clients.
Identify client needs, issues, and perceptions, and develop action plans to ensure a positive client and member experience.
Coordinate operational functions such as planning, processes, and quality controls across multiple global teams.
Seek out new opportunities and participate directly in continuous improvement initiatives.
Identify opportunities to improve service, reduce costs, and enhance employee experience, and create action plans to address them.
Support AdminAdvantage’s financial efficiency through effective productivity management and other expense‑control mechanisms.
Required Qualifications:
- Support AdminAdvantage’s financial efficiency through effective productivity management and other expense‑control mechanisms.
Preferred Qualifications:
An approachable leader who upholds strong values and consistently acts with integrity.
Proven experience supporting service‑level agreements across various intervals (intra‑day, daily, weekly, and monthly).
In‑depth knowledge of group benefits is considered an asset.
Ability to deliver an exceptional client experience by understanding and meeting their needs, prioritizing customer satisfaction, and treating internal clients fairly.
Ability to move forward even without all the answers, demonstrating resourcefulness and comfort in solution‑finding.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
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The role being advertised is an existing vacancy.
Giới thiệu về Manulife và John Hancock
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .
Manulife là Nhà sử dụng lao động không phân biệt đối xử
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với hr@manulife.com .
Referenced Salary Location
CAN, Ontario, Waterloo, 500 King Street North
Working Arrangement
Kết hợp
Salary range is expected to be between
$59,100.00 CAD - $98,500.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .