Job Information
Manulife Learning & Documentation Specialist in Halifax, Nova Scotia
We’re looking for a Learning & Documentation Specialist who will design, develop and deliver effective learning experiences that build capability across our Vitality Concierge and Digital Desk teams. You’ll apply adult-learning principles and modern instructional design to help our people master digital tools, elevate customer experience, and drive operational excellence.
A core part of this role is owning the creation, maintenance, and continuous improvement of operational procedures and documentation. You’ll ensure teams have accurate, accessible, and up to date guidance that supports consistency, confidence, and performance in a fast evolving environment.
This role is a key contributor to the learning strategy within Insurance Operations and plays a visible part in enabling performance at scale.
Position Responsibilities:
Instructional Design & Content Development
Design blended learning (eLearning, microlearning, video, simulations) using ADDIE/SAM and adult learning practices.
Develop high-quality learning materials including storyboards, facilitator/participant guides, job aids, and performance support tools.
Maintain and refresh learning content to ensure accuracy, consistency, and alignment with operational changes.
Leverage tools such as Articulate Rise, Camtasia, Canva, and Adobe InDesign (or equivalents).
Knowledge Management & Documentation
Create, update and maintain operations procedures, process guides, and best-practice documentation that reinforce learning and enable just-in-time performance support.
Collaborate with SMEs, leaders, and frontline teams to validate accuracy and incorporate updates quickly and effectively.
Facilitation & Enablement
Facilitate engaging virtual and in-person learning for frontline and specialist audiences, coach learners through application and transfer.
Support onboarding programs and mentorship activities to accelerate time-to-proficiency.
Performance Consulting & Analysis
Partner with leaders and SMEs to diagnose skill gaps, define success criteria, and recommend learning solutions that address real performance needs.
Conduct needs analysis and translates business objectives into clear learning outcomes and capability roadmaps.
Measurement & Continuous Improvement
Evaluate learning effectiveness (e.g. application, performance, QA impact) and iterate for continuous improvement.
Share insights and recommendations to strengthen learning impact and operational outcomes
Required Qualifications:
2+ years in Learning & Development, instructional design, facilitation, or a related adult‑education role (corporate or similar).
Demonstrated experience applying adult‑learning principles to design and deliver effective learning.
Hands‑on experience with eLearning and media tools (e.g., Articulate Storyline/Rise, Camtasia; Adobe InDesign/Canva or similar).
Ability to simplify complex topics and create clear, learner‑centered materials for diverse audiences.
Strong planning, prioritization, and stakeholder management skills in a fast‑moving environment.
Preferred Qualifications:
Experience in financial services/insurance operations
Familiarity with insurance digital tools and the Vitality program
Experience using digital tools to deliver, track, and evaluate learning without a formal LMS
Exposure to Agile environments and cross-functional project teams
Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-HYBRID
The role being advertised is an existing vacancy.
Giới thiệu về Manulife và John Hancock
Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .
Manulife là Nhà sử dụng lao động không phân biệt đối xử
Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.
Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với hr@manulife.com .
Referenced Salary Location
Montreal, Quebec
Working Arrangement
Kết hợp
Salary range is expected to be between
$52,650.00 CAD - $87,750.00 CAD
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .