Job Information
ASSOCIATED BANK NA Customer Care Representative in HALES CORNERS, Wisconsin
JOB REQUIREMENTS: At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Role Summary As a Customer Care Representative, you\'ll be the friendly, knowledgeable voice our customers rely on. You\'ll resolve questions, troubleshoot issues, and provide financial guidance with empathy and professionalism. This role offers opportunities to develop customer service expertise, grow within the organization, and contribute to a team that values excellence and collaboration. Job Description Key Accountabilities Respond to customer inquiries via phone and email, providing prompt, courteous, and accurate service. Troubleshoot and resolve complex account or technical issues using available tools and resources. Promote Associated Bank products and services that meet customers\' needs. Mentor and train new team members to ensure consistent, high-quality service delivery. Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty. Collaborate with colleagues across teams to improve processes and customer experiences. Uphold compliance with all bank policies, procedures, and regulations. Education & Experience Required: High school diploma or equivalent. Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales. Preferred: Bilingual English/Spanish proficiency (eligible for competitive language differential). Why You\'ll Love Working Here Enjoy every Sunday off, fun on-site activities, and even a \$50 bonus for working Saturdays. You\'ll have opportunities to grow your skills, mentor others, and advance your career in a collaborative environment that celebrates success. Join a team that values people first - where your work truly makes a difference. Apply today to start building your future with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those... For full info follow application link. The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates (\"Associated\") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C719521ABC9B41F9