Job Information
Hagerstown Community College Computer Support Technician in Hagerstown, Maryland
SUMMARY STATEMENT
The Computer Support Technician is responsible for the coordination, installation and maintenance of administrative workstations, classroom and computer lab equipment and software along with assisting College personnel and students in the use of such equipment and software.
DUTIES A. Coordinates and assists HCC personnel and students in the use of workstation software and hardware.
Functions as a member of the Help Desk Team during given shift. Monitors Administrative workstation computing, laboratory usage/scheduling and records problems in the work order software.
Consults and assists instructors with hardware specifications and implementation of application programs for credit and non-credit courses.
Consults and assists administrative staff and instructors with hardware specifications and implementation of workstation software.
Helps administrative staff, instructors and students with the use of workstations, printers, network and software.
Develops and documents procedures and standards to assist administrative staff, instructors and students in learning how to use the hardware and software.
Assists the Assistant Director, IT with the overall management of the computer laboratories, classrooms and workstation computing.
Ensuring the anti-virus software is installed, properly configured, regularly updated and working properly on all workstations.
Creates and maintains network scripts, group policies, and software to control workstations attached to the network.
Creates and maintains software images for workstations using network protocols and tools.
Creates and maintains software images for Virtual Desktop Infrastructure using native tools.
Performs on-site diagnosis, analysis, and resolution of complicated PC problems for various end users, and implementing and recommending corrective hardware and software solutions.
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