Job Information
Manabie Center Lead (STEM) in Ha Noi, Vietnam
About Manabie:
Manabie offers Total Education. It is our educational philosophy, which not only focuses on building a strong academic foundation but also develops cognitive, creative, and emotional skills together with a consciousness of social and environmental issues.
Total Education is supported by caring coaches, a strong community of passionate individuals, and engaging content to help our learners gain lifelong skills, awareness, and confidence.
At Manabie, we believe everyone has inner greatness that can be discovered by developing a love for learning, igniting curiosity, and having the courage to pursue dreams. Our community is for everyone who strives for a better tomorrow where people, societies, and the natural world can thrive.
Responsibilities:
The Center Lead will be in charge of managing staff and day-to-day activities in the education center, making sure the SOPs are implemented. As a data-driven company, we expect the person in this role to be analytical and give logical feedback to improve operations in the education center.
- Customer Service & Operations (50%)
Partner & Service Management:
Ensure smooth operations at partner centers, enabling teachers to focus on teaching.
Oversee contract signing and teacher onboarding.
Develop scripts and workflows for consistent service quality.
Monitor teacher performance and provide feedback
Center Operations:
Lead the center admin team and create a positive, high-performing environment.
Track attendance and tuition collection; resolve issues promptly.
Host weekly check-ins with partners to review and improve operations.
Manage staffing, training, and performance reviews.
Align center practices with HQ standards and implement best practices
Resource & Facility Management:
Oversee scheduling and timesheets for admin, security, and cleaning teams.
Coordinate with HR on payroll and staffing matters.
Manage classroom allocation, rental payments, and operational budgeting.
Class Operations:
Manage class scheduling, attendance tracking, and absentee follow-up.
Ensure accurate fee processing and oversee petty cash use.
Handle student and parent communication related to class disruptions
- Learning Quality & Center Leadership (20%)
Train and guide staff to ensure effective student learning.
Monitor student satisfaction and learning outcomes.
Improve the center's academic environment and reputation for university prep.
Define and track KPIs; analyze performance and report to HQ.
Develop policies, programs, and processes to enhance curriculum and services.
Lead staff development, mentorship, and retention initiatives
- Growth & Strategic Development (30%)
Support Business Development in partner acquisition meetings.
Lead center-level recruitment strategies and referral programs.
Plan and execute offline events to drive engagement.
Manage social media presence to boost awareness.
Build long-term strategies for center expansion and cross-center partnerships.
Take ownership of sales targets and P&L management across centers.
Requirements:
Must have a minimum of 3 years of experience in education center management, customer service, course/ program coordination, or a similar position in the education industry.
Bachelor's degree in Business Administration, Management, or a related field (Master's preferred).
Strong interpersonal skills with exceptional customer service, communication, and presentation abilities.
Ability to multitask & manage stakeholders, and lead a diverse team of staff effectively.
Strong problem-solving and decision-making capabilities.
Strong attention to detail and maintaining accuracy.
Proficient with Microsoft Office/G-Suite, spreadsheets, and operational software/systems or related software.
Works well under pressure and has good stress management.
Attention to detail and integrity are a MUST.
Professional working proficiency in English.
Benefits:
Attractive salary package.
Probation: 2 months (100% full-time salary).
Health Insurance package from Bao Viet.
13-months and Performance Bonus.
14 days of Paid Leave Annually.
Working hours and places:
WORKING HOURS: 40 hours/week; 1 fixed day off a week. Working time will be flexible according to the assignment and arrangement of the department head and the requirements of the job.
WORKING PLACE: Ha Noi ( Remote for the first time during the time office setting, must to available based on the schedule of the company/ manager).