Job Information
Manulife Specialist, Claims Investigator in Ha Noi City, Vietnam
Going to the scene: Search for signs and assess the situation surrounding the accident. Check for indicators (observe wounds, surface traces, locations, and related vehicles). Record information using a camera or phone to take photos of the scene and document it.
Search for witnesses (contact people present at the scene to gather information). Record testimonies (ask about what they heard and saw, and carefully note every detail).
Interview the insured, witnesses, and related individuals.
Check and verify information (compare testimonies from different witnesses to find the truth).
Verify evidence: work directly with hospitals, police, and relevant authorities...
Collect evidence: Create an evidence list (including photos, videos, recordings, documents...).
Save evidence (ensure evidence is stored safely and is not lost or damaged).
Analyze data. Review the collected information (analyze the evidence and testimonies to determine the cause of the accident). Utilize tools and software for effective data analysis.
Final investigation report: Draft an incident report with clear conclusions and supporting evidence.
Suggest actionable solutions to address the identified issues. Recommend preventive measures to mitigate future risks.
EDUCATION
Police, Law, Finance, Economy.
A bachelor's degree in criminal justice, criminology, law enforcement, or a related field is often required. Advanced degrees or specialized certifications can be advantageous.
PROFESSIONAL / TRADE QUALIFICATION
Certifications from recognized institutions, such as Certified Fraud Examiner (CFE), Certified Financial Crime Specialist (CFCS), or equivalent, can enhance credibility and expertise.
EXPERIENCE
Relevant Experience : Prior experience in law enforcement, private investigation, fraud examination, or a related field is typically required. Experience in specific industries (e.g., insurance, finance) can be beneficial.
Legal Knowledge : Thorough understanding of legal principles, regulations, and ethical standards related to investigations.
COMPETENCIES
Analytical Skills : Strong analytical and critical thinking skills to assess complex situations, analyze data, and draw accurate conclusions.
Attention to Detail : Meticulous attention to detail to ensure that no piece of evidence or information is overlooked.
Communication Skills : Excellent verbal and written communication skills for interviewing witnesses, writing reports, and presenting findings.
Problem-Solving Skills : Ability to think creatively and solve problems efficiently under pressure.
Technical Proficiency : Familiarity with investigative tools and technologies, such as data analysis software, surveillance equipment, and information management systems.
Research Skills : Strong research skills to gather and verify information from various sources.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Modalidades de Trabajo
Híbrido