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Administrative Assistant II - Continuing Education

? Georgia - Gwinnett - Lawrenceville (https://ga.referrals.selectminds.com/jobs/79509/other-jobs-matching/location-only)

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Administrative & Operations Support

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Gwinnett Technical College

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2 days ago Post Date

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Employment Term: This is a full-time, FLSA Non-Exempt position in the Continuing Education Division that reports to the Vice President of Economic Development.

Salary : $43,160/yr

Schedule: Monday – Thursday 8am – 5pm and Friday 8am -4pm. This position is located on the Lawrenceville Campus but may occasionally work at the Alpharetta location.

Minimum Qualifications (Job Code 61804): Associate’s degree in Business Administrative Technology and One (1) year of work related experience OR High school diploma and Two (2) years related work experience

Preferred Qualifications:

In addition to the minimum qualifications, some college level coursework and experience as a receptionist are preferred. Willing to adjust hours during peak times. Current work experience in Continuing Education Division at GTC.

Job Description Summary:

Under general supervision, operates a multi-line telephone and greets visitors. Performs clerical duties such as data entry, filing, and receipt of registration payments. Assists customers with the registration process. Effectively communicates with all non-English speaking customers.

Duties/ Responsibilities

Percentage of Time

Operates a multi-line telephone console for a technical college in order to relay incoming calls.

1. Answers the telephone in a courteous and timely manner. 2. Attentively listens and notes callers' questions and requests.

3. Uses sound judgment and knowledge of the technical college, operations and procedures to appropriately respond to callers' questions and requests.

   4. Records messages accurately and legibly according to established practices. 5. Forwards messages to appropriate parties in a timely manner.

20%

Greets and directs guests visiting the technical college.

1. Acknowledges and responds to all guests in a timely and courteous manner. 2. Maintains a calm and professional demeanor at all times.

3. Determines the nature of the business and assists guests accordingly by providing appropriate information or directing guests to other personnel. Facilitates miscellaneous requests.

15%

Prepares mail for delivery and sends outgoing documents and other materials.

1. Prepares and sends outgoing documents and other materials according to established guidelines or as instructed.

2. Prepares, sends and/or relays in a timely manner communications such as faxes and e-mail, according to applicable guidelines and formats.

15%

Performs clerical duties such as filing, data entry, receipt of registration payments and prepare refund forms.

1. Properly files documentation in course files. Observes all confidentiality requirements. Prepares files for disposal according to state rules and regulations.

2. Accurately types, proofreads and corrects registration forms and other customer-related documents.

30%

Displays a high level of effort and commitment to performing work; operates effectively within the organizational structure; demonstrates trustworthiness and responsible behavior.

1. Demonstrates eagerness to learn and assume responsibility; seeks out and accepts increased responsibility; displays a "can do" approach to work.

2. Shows persistence and seeks alternatives when obstacles arise; seeks alternative solutions; does things before being asked or forced to by events.

3. Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.

   4. Accepts direction and feedback from supervisors and follows through appropriately.

4. Treats customers with respect, courtesy and tact; listens to customer and interacts with customer as a person while maintaining business relationship

5. Works when scheduled; begins and ends work as expected; calls in according to policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observes policies on break and lunch periods; uses work time appropriately.

20%

Physical Demands:

Frequency

(N)Never, (O)Occasionally or (C)Constantly

Requires operation, access, or control of financial resources.

C

Requires having a P-Card.

N

Driving is a responsibility of this position.

N

This position will have direct interaction or care of children under the age of 18 or direct patient care.

N

This position will have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications).

N

This position is a stationary position, often standing or sitting for prolonged periods with or without reasonable accommodation.

C

This position requires moving about to accomplish tasks or moving from one worksite to another with or without reasonable accommodation.

O

This position requires the ability to adjust or move objects up to 15 pounds in all directions with or without reasonable accommodation.

O

This position requires the ability to repeat motions that may include the wrists, hands and/or fingers with or without reasonable accommodation.

O

This position requires the ability to operate machinery and/or power tools with or without reasonable accommodation.

N

Operating motor vehicles or heavy equipment with or without reasonable accommodation.

N

Noisy environments.

N

Medium work that includes moving objects up to 50 pounds with or without reasonable accommodation.

N

Light work that includes moving objects up to 20 pounds with or without reasonable accommodation.

O

Heavy work that includes moving objects up to 100 pounds or more with or without reasonable accommodation.

N

Work in outdoor elements such as precipitation and wind.

N

Assessing the accuracy, neatness and thoroughness of the work assigned.

C

The Technical College System of Georgia and its constituent Technical Colleges do not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, spouse of military member or citizenship status (except in those special circumstances permitted or mandated by law). This nondiscrimination policy encompasses the operation of all technical college-administered programs, programs financed by the federal government including any Workforce Innovation and Opportunity Act (WIOA) Title I financed programs, educational programs and activities, including admissions, scholarships and loans , student life, and athletics. It also encompasses the recruitment and employment of personnel and contracting for goods and services.

The Technical College System and Technical Colleges shall promote the realization of equal opportunity through a positive continuing program of specific practices designed to ensure the full realization of equal opportunity. The following person has been designated to handle inquiries regarding the nondiscrimination policies: Lisa Richardson (LRichardson@GwinnettTech.edu), Title IX and Section 504 Coordinator, 5150 Sugarloaf Parkway, Building 100, Room 323B, Lawrenceville, GA 30043, 678-226-6691.

Associates degree in Business Administrative Technology and One (1) year of related work experience OR High school diploma or equivalent and `Two (2) years of related work experience.

Additional Information

• Agency Logo:

• Requisition ID: ADM0JKD

• Number of Openings: 1

• Advertised Salary: $43,160/yr

• Shift: Day Job

• Posting End Date: Apr 22, 2026