Job Information
NTT America, Inc. Training (Talent Development) Analyst in Gurgaon, India
In these roles, you will be responsible for:
· Deliver Language, Voice, and Accent & Soft skills classroom/virtual training (voice & non voice teams), support business through daily audits (voice / e-mail / chat)and floor activity by working closing with the team and business requestors.
· Reporting and tracking training effectiveness, project effectiveness
· Interviewing new hires
· Regular and continuous touch base with floor and trainees to map improvement
Required Skills for this role include:
· Communication Skills: 2 years’ experience in Voice and Accent Training Delivery, Excellent communication skills (CEFR C1)
· Excellent Facilitation Skills
· Coaching and Feedback
· Proficient in MS office tools
· Instructional Design Skills
· Expat Canadian/worked in Canada/knew Canadian culture