Job Information
Honeywell Tech Supp Professional in Gurgaon, India
Core Responsibilities: (Include but not limited to)
Handle internal and external level customer related issues and concerns
Capability to fault finding issues filtered by Partner, Hub or internal customers
Point of escalation for Technical Support Specialist
Provide required assistance to ensure product readiness for serviceability and reliability
Provide required assistance in internal Technical Support NPI and User Acceptance Testing
Support the development of technical documentation and training
Maintain acceptable call evaluation requirement & KPIs
Develop FAQs, Technical Tips, and ‘How-To ’videos on Hardware and Software applications
Record all customer interactions into a CRM (Customer Relationship Management) Database
Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
Actively participate in departmental activities and initiatives
Maintain acceptable call evaluation requirement
Maintain acceptable VOC KPI requirements
Qualifications:
Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation/ Computer Science.
Min 34 years of relevant experience in configurations of SECURITY (Access Control & CCTV System) Products in the field.
Must have knowledge on installation, testing and commissioning of relevant products like CCTV Cameras, Network Video Recorder (NVR), Video management System (VMS), access controller and its equipment, visitor management system etc. in at least 10 projects.
Excellent communication skills (oral and written)
Excellent interpersonal, organizational, and time management skills
Ability to type at least 35 words per minute
Previous experience with troubleshooting software or hardware
Strong knowledge of Microsoft Windows Operating Systems
Strong knowledge of Microsoft Office
Knowledge and experience with Microsoft SQL
Basic understanding of electronics and Fire Detection and Alarm Systems.
Experience with LAN/WAN network technologies
A+ and/or Network+ certification
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.