Job Information
Cognizant PE-CX-Multi Channel Helpdesk in Gurgaon, India
Job Summary
Join our dynamic team as a Multi Channel Helpdesk Specialist where you will leverage your skills in MS Excel to enhance customer experiences across various platforms. With rotational shifts you will play a crucial role in supporting our display advertising and email marketing efforts ensuring seamless operations and customer satisfaction.
Responsibilities
Assist in managing multi-channel helpdesk operations to ensure efficient customer support across various platforms.
Utilize MS Excel to analyze data and generate reports that enhance customer service strategies.
Collaborate with team members to resolve customer inquiries and issues promptly and effectively.
Support display advertising initiatives by providing technical assistance and troubleshooting.
Contribute to email marketing campaigns by ensuring technical accuracy and timely delivery.
Maintain accurate records of customer interactions and feedback to improve service quality.
Provide insights and recommendations based on data analysis to optimize helpdesk performance.
Engage with customers to understand their needs and provide tailored solutions.
Participate in training sessions to stay updated with the latest tools and techniques in customer support.
Ensure compliance with company policies and procedures in all customer interactions.
Work in rotational shifts to provide consistent support and maintain service levels.
Collaborate with cross-functional teams to enhance overall customer experience.
Strive to exceed customer expectations and contribute to the companys reputation for excellence. Qualifications
Demonstrate proficiency in MS Excel for data analysis and reporting.
Possess a basic understanding of display advertising and email marketing techniques.
Show willingness to learn and adapt to new technologies and processes.
Exhibit strong communication skills to interact effectively with customers and team members.
Display problem-solving abilities to address customer issues efficiently.
Have a keen attention to detail to ensure accuracy in all tasks.
Be open to working in rotational shifts to support business needs.
Certifications Required
- Microsoft Office Specialist: Excel Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.