Job Information
SoftwareONE Lead Quality Management in Gurgaon, India
Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Role Overview
If you are passionate about quality management and hands-on experience, this role offers an exciting opportunity to make a global impact. You are well-versed in Six Sigma or comparable quality standards, and initial experience in leading teams or global initiatives is considered a strong advantage. As a Lead Expert Quality Management, you will build, establish, and continuously evolve a global Quality Framework across multiple departments. In this role, you will play a key part in connecting Customer Experience and Quality Management, ensuring alignment, transparency, and measurable outcomes. Drawing on your professional background, you can clearly differentiate between software licenses, subscriptions, and (managed) services, and apply this understanding effectively within a complex, global business environment .
Roles and Responsibilities:
Quality Framework
Build, establish, and continuously maintain a global Quality Framework across multiple global departments.
Define and structure standardized templates for policies, quality gates, and operational controls to ensure consistency and compliance.
Identify and enable quality mentors to accelerate new implementations into operations and systematically collect feedback to drive continuous improvement.
Act as a key mediator and advisor for stakeholders and team leaders, supporting and driving process improvement initiatives across the organization.
CX Framework
Develop a strong understanding of the existing Customer Experience Framework based on Qualtrics within the organization.
Identify and define high-level dependencies and touchpoints between the Customer Experience Framework and the Quality Framework to ensure alignment, transparency, and measurable outcomes.
Knowledge, Skills, and Attitude Required
Confident handling of Microsoft Office tools for day-to-day activities, including Power BI and SharePoint.
Strong knowledge of Six Sigma or comparable ISO‑related quality standards.
Ability to operate effectively in a fast-paced environment with a high workload and multiple parallel priorities.
Demonstrates strong collaboration skills, able to work both independently and through others as a committed team player
Proven business communication skills, both written (email) and verbal, across diverse stakeholder groups
Acts as a trusted quality expert and role model, supporting mentors and team leads with guidance related to the Global Quality Framework.
Demonstrates critical thinking, with the ability to identify risks and challenge assumptions, particularly in relation to timelines and delivery commitments.
Highly motivated and quality-driven, committed to applying best practices consistently while managing multiple tasks within agreed timeframes
Operates with a consulting and customer-centric mindset, capable of navigating complex situations to achieve the expected outcome .
What we need to see from you
Bachelor’s Degree or equivalent experience in any field from a four-year college or university.
5+ years in a quality function in the software/cloud industry, and ideally 2+ years with SoftwareOne.
Proven record of crafting and analysing data of CX- and or QM-tools
Certification in an industry quality standard, e.g., Six Sigma Black Belt
Excellent English written & verbal Skills
Job Function
Software & Cloud