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Additional Location(s): N/ADiversity - Innovation - Caring - Global Collaboration - Winning Spirit- High PerformanceAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.About the role:As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently.This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery.This role supports Boston Scientific's Cardiovascular Division, including products such as IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems.Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs.The selected candidate will reside near Columbus, OH managing their assigned territory, and providing coverage to theNortheastern Region of the U.S. as needed. This position offers a high level of independence, with support and collaboration from senior team members as required.Interested in hearing directly from a Field Service Technician at Boston Scientific? Check out our video featuring Bob to learn more about the role:https://videomy.co/sh2IydwSponsorship:Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.Your responsibilities will include:Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipmentTrain and educate medical staff on equipment use, safety protocols, and basic troubleshootingDeliver technical support for field escalations, customer concerns, and warranty inquiriesManage routine and emergency service requests within your assigned territoryAccurately document service events, complaint information, and system updates using internal toolsAdhere to standard operating procedures, safety guidelines, and applicable regulatory requirementsParticipate in projects, event support, or cross-functional tasks as required by the business unitMaintain strong communication with internal teams, customers, and leadership regarding service activities and prioritiesRequired qualifications:An Associate's degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field;ORa High School Diploma/GED with a minimum of 2 years of relevant experience (including equivalent military or field service experience) may be considered in lieu of a degreeStrong electrical, mechanical, and machine controls knowledge, including machine-based softwareProficiency in troubleshooting and servicing complex technical or medical equipmentExcellent verbal and written communication skills with a customer-first mindsetAbility to travel approximately 75% of the time to service customers, sometimes on short noticeAbility to work independently and handle multiple priorities with minimal supervisionValid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirementsPreferred qualifications:Prior technical field service, biomedical, or military technical MOS experienceExperience in hospital or ambulatory surgery environmentsBusiness unit-specific experience:Car