Job Information
Danfoss Engineer, Customer Quality in Grodzisk Mazowiecki, Poland
Engineer, Customer Quality
Req ID: 49016
Job Location (Short): Grodzisk Mazowiecki, POL
Employment Type: Full Time
Segment: Danfoss Climate Solutions Segment
Job Category: Quality and Environment, Health and Safety (EHS)
Work Location Type: On-site
The Impact You'll Make
As a Customer Quality Engineer , you will play a key role in ensuring high quality standards and strengthening customer satisfaction.
You will act as a bridge between customers and internal teams, leading quality improvement initiatives and driving a fact-based approach to problem solving. Your work will directly impact how we respond to customer needs, resolve issues, and continuously improve our products and processes.
This is a great opportunity to influence quality culture across the organization and contribute to building a strong, customer-focused mindset.
This role is ideal for someone who is communicative, proactive, and comfortable taking initiative – a person who enjoys collaborating across departments, challenging the status quo, and driving improvements rather than waiting for them to happen.
What You’ll Be Doing
In this role, you will:
Own customer complaints end‑to‑end, leading 8D processes and ensuring timely, high‑quality responses
Proactively coordinate cross‑functional teams to identify root causes and drive effective corrective and preventive actions
Drive QRQC activities and containment actions, minimizing customer impact and ensuring stakeholder alignment
Act as a key interface between customers and internal teams, turning customer feedback into product and process improvements
Coordinate customer PPAP activities, quality systems (IQOS, Salesforce) and prepare clear quality reporting for management
What We're Looking For
We are looking for a people‑oriented quality professional who combines technical know‑how with a proactive and collaborative mindset. Ideally, you bring:
A Bachelor’s degree in Engineering (Mechanical or related field preferred)
Experience in a customer or product quality role (automotive experience is a plus, but not a must)
Hands‑on experience with 8D methodology, root cause analysis, and quality core tools
Familiarity with ISO 9001 and/or IATF 16949 standards
Strong communication skills and confidence in working with multiple stakeholders
A proactive attitude – you don’t wait for problems to escalate, you take initiative and drive solutions
The ability to build effective cross‑functional cooperation
Fluency in English and Polish
What You'll Get from Us
Real opportunities for growth and development – we promote from within and support your learning through mentoring, training, and access to global career paths
A work environment that offers flexibility, autonomy, and trust, helping you perform at your best while maintaining a healthy work-life balance
The chance to work in an international, inclusive culture, where your ideas are valued and diversity is truly respected
Exposure to modern technologies, production processes, and cross-functional collaboration
Competitive compensation package, including:
Annual bonus
Employer-sponsored life insurance
Employee Pension Programme (PPE)
Private medical care (Luxmed)
Co-financed sports card
Subsidized meals in our company canteen
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
#LI-KC1
Information at a Glance
Apply now
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.
Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
Apply now