Job Information
North Carolina Agriculture & Technical State Unive Technology Support Analyst in Greensboro, North Carolina
Description:
The purpose of this position is to provide IT support to the faculty and staff in the College of Agriculture and Environmental Sciences.
Primary Function of Organizational Unit:
N.C. A&T is a public, land-grant, doctoral research institution and has been the largest historically Black university in the country for the past decade. With an enrollment of 14,311 students in Fall 2024, the university offers 59 undergraduate degree programs, 36 master’s programs, and 12 doctoral programs. It is America’s top producer of Black graduates in Engineering and Agricultural Science bachelor’s programs, as well as a top five producer in numerous additional disciplines, including Liberal Arts and Communications/Journalism. It also ranks no. 3 in master’s degrees awarded to Black graduates in Engineering Technologies and Related Fields, no. 4 in master’s degrees in Engineering, and no. 11 best business school for women in the nation.
Nationally recognized for its leadership and excellence in STEM education and research, N.C. A&T is classified as “R2-High Research Activity” in the Carnegie Classifications and is poised to achieve “R1-Very High Research Activity” status. It also holds Carnegie’s earned credential in Community Engagement and the Association of Public and Land-Grant Universities ( APLU ) Innovation and Economic Prosperity designation. With an annual economic impact of $2.4 billion, N.C. A&T plays a vital role as a higher-education economic driver in North Carolina’s Piedmont Triad region and across a state that is ranked No. 1 in the nation for the second straight year as “best for business” by the CNBC financial network.
North Carolina Agricultural and Technical State University’s College of Agriculture and Environmental Sciences ( CAES ) has a rich history of innovation and application of cutting-edge technology. From our pioneering Laboratory Animal Science and Landscape Architecture programs to our award-winning Cooperative Extension and Agricultural Research programs, our faculty and staff serve today’s needs while keeping an eye on the future.
With programs and expertise in such areas as biotechnology, agricultural and biosystems engineering, natural resources management, waste management, and food microbiology, the A&T College of Agriculture grows concurrently with the demand for qualified graduates. Our four academic departments are the Department of Agribusiness, Applied Economics and Agriscience Education; the Department of Animal Sciences; the Department of Family and Consumer Sciences; and the Department of Natural Resources and Environmental Design. Within these departments, students will find a myriad of opportunities for classroom learning, research and field work.
Through our Agricultural Research Program and our Cooperative Extension Program, we are able to research issues of importance to North Carolina and also provide research-based outreach training to citizens across the state and around the world.
Internal job number: 008863
Requirements:
Associate’s degree in Computer Science, Information Technology, or related discipline and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree and one year of experience in the information technology field related to the area of assignment; or bachelor’s degree in Computer Science, Information Technology, or related discipline; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Preferred:
Four or more years of work experience with automated systems in a complex network environment. Successful experience working in an end-user, customer facing role in a trouble-shooting capacity. Knowledge of a wide variety of technologies to effectively support end-user technical needs including computing devices, operating systems, network technologies, printers and peripherals, and a variety of software applications (desktop, client-server, browser-based, etc.); principles of troubleshooting and analysis; methods and techniques used in the installation, trouble shooting, problem resolution and maintenance of information systems hardware and software. Excellent oral and written communication skills. Ability to work independently and as part of a project team. Ability to accurately troubleshoot and diagnose technology issues in a complex networked environment. Excellent interpersonal skills to work collaboratively to make necessary decisions and respond to emergency situations and to effectively work with end-users to address and resolve technical issues.
Job Closing Date: 04/03/2026