Job Information
Qorvo (formerly RF MICRO DEVICES) Senior Client Services IT Technician (10003) in Greensboro, North Carolina
Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our planet.
The Senior Client Services IT Technician is a senior-level IT professional responsible for advanced endpoint support, complex troubleshooting, and operational ownership across end-user computing services.
This role provides executive-level support, mentors junior technicians, and partners with Desktop and Client Services leadership to improve stability, security, and the overall user experience across device management, build room operations, and client services processes.
Responsibilities
Technical Ownership and Escalation
- Serve as an escalation point for complex, high-impact endpoint, mobility, and application issues.
- Conduct advanced troubleshooting across Windows, macOS, iOS, and Android platforms, including root cause analysis and permanent fix identification.
- Handle high-visibility executive/VIP support scenarios with professionalism and discretion.
- Troubleshoot advanced endpoint networking issues, including VPN, certificates, and authentication-related problems.
Endpoint and Device Management
- Follow imaging (MECM) and provisioning (Intune) standard operating procedures (SOPs) for Windows systems.
- Perform advanced device management tasks in MECM and Microsoft Intune, including policy troubleshooting, compliance remediation, and enrollment issue resolution.
- Support and troubleshoot macOS systems and mobile platforms (iOS and Android) at an advanced level.
- Support peripherals and specialized hardware, including docks, monitors, network printers, and other accessories.
Operational Excellence
Maintain accountability for build room operations, inventory accuracy, and asset lifecycle tracking.
Prioritize and address issues in order of criticality and business impact.
Identify gaps