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Summary OUR MISSION: To fulfill President Lincoln's promise "To care for those who have served in our nation's military and for their families, caregivers, and survivors" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate whole health care to Veterans? Responsibilities This position is located in the Northeast Wisconsin Ambulatory Clinics (NEWAC) at the Milo C. Huempfner Outpatient Clinic (MCH OPC), in Green Bay Wisconsin, a complex ambulatory outpatient clinic affiliated with the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, a VHA complexity level 1a facility. The employee serves as a program analyst of the MCH OPC, performing analytical and evaluative work of programmatic aspects of organizational operations and management. Assignments involve data gathering, analysis, and interpretation. DUTIES: Formulates recommendations for modifying, revising, or implementing procedures to improve the effectiveness and efficiency of program operations. Applies a range and sequence of analytical steps appropriate for the assigned studies, or portions of studies, from planning through fact-finding to reporting the results. Independently conducts special clinical and other studies to include clinic workload efficiencies and accomplishes projects to determine NEWAC needs. Performs program support work, such as program or office planning, evaluation of administrative programs or issues, correspondence control, liaison, special projects, or board or committee related work. Provides assistance with budget administration and financial management support for the MCH OPC, including Appleton and Cleveland CBOCs and other associated clinics activated. Responsible for maintaining accurate records, reconciling all assigned control points, setting up controls to monitor each control point, assuring invoices are accurate for payment, and processing and tracking purchase documents. Make purchases or submit payments for services rendered by utilizing credit cards for fund control points. Assist with the development of the monitors, selecting patient charts for review, notifying medical staff of the reviews to be done, compiling the data, assessing the data, drawing conclusions, determining actions, writing final reports and minutes, assembling the necessary provider specific data and preparing for the Joint Commission (JC) reviews. Utilizes principals of CQI in the Quality Management program and VATAMMCS (Vision, Analysis, Team, Aim, Measure, Change, Sustain/Spread) to promote effective communication and problem solving as a means of improving processes with[in] NEWAC. Serve as a backup as the Contracting Officer Technical Representative (COR) for scarce medical specialty and administrative contracts for the MCH OPC. Alternate approving official and complies with all the acquisition regulations, both Federal, VA and local to include 8A, small business, Javits Wagner O' Day Act, and mandatory sources. Incumbent will represent the division in Equipment (capital) acquisition working with subject matter experts in developing business case analyses. Writes new procedures as needed, to meet the needs of the NEWAC. Refers to VA policies, procedures, laws and regulations to determine eligibility for services at the NEWAC. Provides guidance to NEWAC clerical staff, as needed. Incumbent will utilize statistical programs to monitor operational efficiencies. Work Schedule: Monday-Friday | 8:00am to 4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD132290 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will/may be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-9 LEVEL GRADE REQUIREMENTS SPECIALIZED EXPERIENCE: Must have one (1) full year of specialized experience equivalent to at least the next lower grade (GS-7) in the Federal Service that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is in or related to the work of the position to be filled. Specialized experience includes, but is not limited to: knowledge of VA and the individual Division Mission, goals, organizational structure, programs, informational system and regulations as they apply to the VA health care system; adapting to and incorporating concepts and changes in management policies and procedures into the administration of NEWAC; responsible for gathering data and statistics for studies, reports, and surveys; knowledge of all Northeast Wisconsin Ambulatory Clinics (NEWAC) and services to assist both patients and health care professionals to access and navigate the integrated health care delivery system at this large, complex ambulatory center; effectively and skillfully perform medical administrative duties and to orient and instruct professional staff in administrative clinical functions; technical skill in the use of personal computers, including the use of word processing, spreadsheet, graphic reports and data base software in order to develop and maintain data bases and tracking mechanisms. OR EDUCATION: Must have successfully completed master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work and be directly related to the duties of this position. (TRANSCRIPTS REQUIRED) OR COMBINING EDUCATION AND EXPERIENCE: Must have successfully completed an equivalent combination of experience and education as described above. Such education and experience must demonstrate the knowledge, skills, and abilities necessary to do the work. (TRANSCRIPTS REQUIRED) For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.