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Coco's Candy Shopkeeper in Great Barrington, Massachusetts

Coco\'s Candy is a community-centered candy and gift shop in the center of Great Barrington. Each day, we welcome our neighbors and visitors from near and far with pick-and-mix candy jars, hand made chocolates and a selection of seasonal and nostalgic treats. So everyone can feel like a kid in a candy store. We are building our team and seeking shopkeepers who take pride in thoughtful service, operational excellence, and community connection. We care deeply about: - Genuine, grounded customer service - Elevated presentation and merchandising - Maintaining a retail space that feels vibrant, exciting and welcoming - Cleanliness and food safety - Operational discipline - Building something lasting in our neighborhood Who You Are You understand that retail, at its best, is hospitality. You build trusting relationships with local regulars and first-time visitors alike. You notice details - a smudged bin, a low product level, a guest who needs guidance - and respond without being prompted. You move fluidly between customer engagement and operational tasks, maintaining both composure and standards. What You\'ll Do Customer Experience - Greet customers with genuine warmth - Guide guests through the bulk candy experience with care and enthusiasm - Demonstrate strong, confident knowledge of our products - you have favorites you\'re eager to recommend! - Use good judgement to make small business magic - whether that\'s acknowledging a returning customer with a familiar welcome, offering a thoughtful sample to an eager but busy family. - Thoughtfully communicate about seasonal offerings as well as everyday items. Food Handling - Restock bulk bins and packaged goods throughout shifts - Assist with receiving deliveries and pricing - Maintain exceptional cleanliness across floors, bins, scoops, and surfaces - Follow all food safety and hygiene policies precisely Store Operations + Purchase Processing - Maintain a well merchandised, neatly assorted, and welcoming shop environment - Perform opening and closing procedures as directed by store manager - Accurately process register transactions, and proactively report any mistakes (Square Register experience a plus) - Address returns and customer concerns in alignment with store policies - Follow personal hygiene and staff conduct policies What We\'re Looking For - Strong attention to detail and visual standards - Calm, steady presence during high-volume periods - Coco\'s Candy will prioritize candidates who can commit to a consistent weekly schedule. * Full time Summer & Holidays (5 shifts per week, 30hours) * Part time Year round (3 shifts per week, 18 hours) - Candidates should have weekend availability and flexibility during peak seasons (Valentine\'s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, December holidays) Compensation & Growth - \$15-20/hour depending on experience. If the above sounds like you reach out to become a member of the Coco\'s Candy team. As candidates apply to this posting, we will assess fit for both Associate Shopkeeper and Lead Shopkeeper roles. Lead Shopkeepers will take on additional responsibilities, including: - Primary cash drawer management during opening and nightly register close - Certifying completion of all opening and closing procedures - Supporting operational consistency and standards, including training and oversight of associate staff

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