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Community Health Programs is a network of health centers and caring professionals that provide outstanding primary and preventive care for patients of all ages. What\'s truly unique to CHP is our broad spectrum of support services that extend beyond medical and dental issues to strengthen families and improve children\'s well-being. The region is a federally designated rural community and a Medically Underserved Population Area. Community Health Programs embraces its role as a nonprofit health care provider and community partner. We are a leader in the communities we serve by providing high quality healthcare, dental services, wellness education and family support services. CHP outreach provides free health screenings, insurance enrollment assistance as well as information so people can learn how to take better care of themselves and their families. Salary Range: \$18.00 - \$21.00 / hour Description Under the direct supervision of the Front Desk Supervisor the Dental Receptionist facilitates the smooth transit of patients through the dental practice and provides a range of critical tasks that support an efficient, effective and financially sustainable dental program. This position ensures an orderly and appropriate atmosphere in the clinic. The Dental Receptionist participates in the ongoing evaluation of Dental Program operations to assure the delivery of high-quality services that support the financial sustainability of the program. This person will support CHP?s mission, vision, and values and will adhere to compliance protocols as well as CHP?s policies and procedures. Dental Receptionist Essential Duties and Responsibilities: - Reviews and prepares the daily schedule for dental staff, monitoring the schedule and seeking to keep the schedule full. - Answers the telephone, schedules patients for appointments and greets patients coming into the clinic. - Generates and checks the encounter form for each patient at the completion of the visit to ensure it has been filled out accurately and completely. - Makes appointments for patients according to the clinic?s scheduling policy; confirms appointments; follows up with patients who have broken their appointments according to the clinic?s broken appointment policy. - Registers patients in clinic computer (verifying, updating, and correcting name, address, phone numbers, employer, insurance status, etc.); ensuring each patient coming in for services has an accurate record; creating new records when needed. - Confirms with insurer (via computer, telephone or POS) that the patient is covered by that insurance, verifies coverage limitations and eligibility for the services to be provided, and determines the patient?s estimated co-payment responsibility. - Assists patients in completing dental history, consent and financial forms, if necessary. - Completes the check-out process with the patient; collects co-pays and outstanding balances on patient accounts; scheduling follow-up appointments as needed to complete the treatment plan. - Manages all aspects of the prior approval/authorization process?submits required documentation (via mail and/or computer as appropriate); monitors and tracks status of requests. - Triages walk-in or emergency patients in accordance with the clinic?s walk-in/emergency policy and works those who meet emergency criteria into open slots in the daily schedule; schedules future appointments as available for patients whose needs are not urgent or emergent. - Reconciles daily payments and prepares deposits. - Inputs patient data into disease registries/tracking systems as appropriate. - Performs photocopying, scanning, and other clerical duties. - Notifies supervisor or other appropriate staff of conflicts or problems. - Manages inventory of office supplies; orders and restocks as necessary. - Opens and distributes mail. - Other duties as assigned.