Job Information
LEGOLAND Guest Experience Supervisor in Grapevine, TX, Texas
What you'll bring to the team
Guest Experience Supervisor ?✨
LEGOLAND Discovery Center Dallas ?
Are you passionate about creating unforgettable memories and leading a team in a fun, fast-paced environment? Join LEGOLAND Discovery Center Dallas and help deliver amazing guest experiences every single day!
As a Guest Experience Supervisor , you’ll be a hands-on leader on the attraction floor, inspiring your team, supporting daily operations, and ensuring every guest leaves with a smile ?
Qualifications & Experience
What You’ll Be Doing ?
In this exciting leadership role, you will:
? Lead from the attraction floor, providing example-based, shoulder-to-shoulder leadership
? Deliver outstanding guest care aligned with Guest Obsession standards
? Motivate, coach, and develop team members to reach their full potential
? Deliver engaging daily team briefings and maintain clear communication
? Support daily operations and ensure all positions are effectively covered
? Uphold the highest standards of safety, presentation, and guest service
? Empower the team to confidently handle service recovery moments
? Monitor guest-facing areas and help enhance the overall experience
? Provide feedback to drive performance and maximize sales opportunities
? Assist with scheduling, training, and performance support
? Support Duty Manager shifts overseeing attraction-wide operations
✨ Encourage new ideas and innovation to improve the business
This role is highly interactive, guest-facing, and perfect for leaders who love being where the action is!
What We’re Looking For ?️♂️
To thrive in this role, you’ll need:
✔ High school diploma or GED
✔ At least two years of supervisory experience in a guest-facingenvironment
✔ Strong leadership and communication skills
✔ A calm, confident approach in a busy, high-energy setting
✔ Excellent guest service and problem-solving abilities
✔ Sales awareness and attention to detail
✔ Comfort working with POS or computerized systems
✔ The ability to multitask and stay organized
Most importantly — a positive attitude and passion for creating amazing guest moments! ?
Benefits
Why You'll Love It Here!
? Health care options (medical, dental, and vision plans)
? Paid Time Off (PTO)
? Merlin Magic Pass for friends and family to enjoy the parks and attractions
? Recognition programs and rewards
? 401(k) program with company match
? Tuition reimbursement programs
Pay Range
USD $20.00/Hr.
Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/12133/guest-experience-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City) US-TX-Grapevine, TX
Job ID 2026-12133
Employment Type Full-Time
Offer/Contract Type At Will (US Only)
Location Name LEGOLAND Discovery Center Dallas