OneMain Financial Jobs

IT Service Management -Technical Assistant- Part time

Department: Information Technology

Location: Grand Rapids, MI

Requisition ID: 1070 Employee Group: https://www.grcc.edu/faculty-staff/human-resources/employee-groups-resources/employee-groups/contingent-employees Schedule: up to 28 hours per week Compensation: $17.00 per hour Reports to: IT Service Management Analyst Posting Opens: 1/23/2026 Posting Closes: Open until filled

ESSENTIAL FUNCTIONS

• Assist with the configuration of applications within the ITSM platform. • Edit and ensure appropriate formatting of institutional processes and procedures within the college's knowledge base. • Collaborate with Information Technology staff to document identified issues in a timely manner. • Review IT Services Knowledge Base articles as a part of the KCS review cycle. • Maintain confidentiality and comply with HIPAA, FERPA, GRCC policies, and related standards. • Continually advance personal skill sets through research, and other educational opportunities. • Collect and analyze survey data for students, staff, and faculty, in collaboration with other department staff. • Perform other duties as assigned by supervisors. • Follow College policy on the Family Educational Right to Privacy Act (FERPA).

JOB SPECIFICATIONS

Qualifications

• Education: An Associate's Degree in Computer Applications, English composition, or Business is preferred but not required. • Work Experience: • Customer service background with technology emphasis preferred. • Technical writing background preferred.

Skills

• Must be proficient in verbal, written, and interpersonal communication skills to work effectively with people of diverse ages, ethnic, sexual orientation, and socio-economic backgrounds. • Excellent organizational skills, ability to prioritize, and complete tasks in a timely manner. • Must be self-motivated and resourceful, demonstrating initiative and strong technical writing abilities. • Ability to perform daily routine and unexpected duties with minimum supervision. • Ability to learn new computer software and maintain up-to-date skills in computer technology. • Ability to handle multiple priorities and interruptions. • Must be collegial and collaborative, demonstrating the ability to maintain positive interpersonal relationships and effectively work as a member of a team. • Proficient in Internet navigation skills. • Strong communication, organizational, and interpersonal skills. • Ability to work effectively with a diverse student population and faculty team. • Comfortable navigating and supporting common institutional software and cloud-based communication tools.

Physical Demands

• Ability to lift and move up to 25 pounds. • Must be able to sit or stand for long periods of time.

Mental Demands

• Ability to learn and react quickly, make decisions and execute them expeditiously.

• An interest in working with diverse student populations, who represent a wide range of age, ethnicity, national origin, and ability. • Demonstrated responsiveness, initiative, and organizational and problem-solving abilities. • Ability to perform routine and unexpected duties. • A willingness and an ability to learn college systems. • High energy level with enthusiasm and an interest in helping and supporting students and colleagues. • Ability to work under pressure while possessing mature judgment and flexibility in regards to interruptions and schedule changes. • Must use good judgment in handling sensitive or difficult situations in a professional manner.

Working Conditions

• Ability to work in an office environment. • GRCC will comply with any mandated health and safety requirements. Compliance information is available on our