Job Information
Trinity Health Nurse Manager – Case Management in Grand Haven, Michigan
Employment Type:
Full time
Shift:
Day Shift
Description:
Position purpose:
Provides clinical and operational leadership for the Case Management department, including direct management and supervision of a team of case managers. Oversees utilization review, admission, continued stay, and discharge planning processes to ensure appropriate utilization of services, quality outcomes, and cost‑effective care delivery. Collaborates with multidisciplinary teams, payers, and regulatory agencies to integrate requirements into care delivery while promoting efficient transitions of care and optimal patient outcomes.
Minimum qualifications:
Bachelor of Science in Nursing (BSN) from an accredited school of nursing.
Valid and current State of Michigan Registered Nurse (RN) license.
Four years of recent clinical nursing experience
Experience in utilization review, care coordination, or related functions
What the Nurse Manager - Case Management will do:
Case Management Leadership and Supervision
Provides direct leadership and supervision to a team of case managers, including performance management, coaching, and day‑to‑day operational support.
Assigns work, monitors workloads, and ensures appropriate coverage to meet patient care and operational needs.
Supports onboarding, training, competency development, and ongoing professional growth of case management staff.
Facilitates staff engagement, collaboration, and adherence to departmental policies and professional practice standards.
Escalates staffing, performance, or workflow concerns as appropriate and partners with nursing leadership and HR to address issues.
Utilization Management & Regulatory Oversight
Oversees and performs admission, continued stay, and discharge reviews to ensure compliance with payer contracts, InterQual or equivalent criteria, and regulatory requirements.
Reviews medical records to validate documentation supports severity of illness and intensity of services provided.
Collaborates with physicians, nursing, social work, and interdisciplinary teams to support appropriate level of care determinations and discharge planning.
Serves as a key liaison with payers and external case managers regarding utilization, authorization, and progression toward discharge.
Identifies, monitors, and reports trends related to utilization, quality of care, and opportunities for improvement.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran