Job Information
Arizona Employer Manager, Learning & Development in Grand Canyon, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7396480
Live. Work. Explore. as a part of our Administrative/HR team in Grand Canyon National Park!
Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top-notch hospitality.
Were hiring a Learning & Development Manager to Live. Work. Explore. at the south rim of the Grand Canyon!
Job Summary:
The Learning & Development Manager provides leadership, guidance, and support to a team of training specialists responsible for designing and delivering programs that drive business success, ensure compliance, and strengthen leadership development across all departments. This role oversees day-to-day training operations, ensures consistency and quality in learning experiences, and partners closely with both property leadership and the Corporate Learning & Development team to align training initiatives with company-wide goals and standards.
Why Grand Canyon South Rim?\ We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Responsibilities
Lead, coach, and develop the training team across all departments ensuring theyre equipped and aligned to meet property-wide training goals.\ Provide department specific training to: Lodging, Retail, Food & Beverage, and Transportation (eg. TIPS, Servsafe, Interpretation, Legendary Hospitality, etc).\ Oversee and approve new training materials and ideas, guiding the team in shaping our programs.\ Review training class presentations and provide feedback/coaching on training activities conducted by the training specialist(s) and other designated trainers.\ Complete annual performance reviews for direct reports, to include yearly goals and objectives for each.\ Maintain department staffing levels utilizing the property hiring process.\ Monitor training program effectiveness, execution, and scheduling. Apply cross-utilization of trainers where applicable, for efficiency to achieve property wide needs.\ Lead or assist with training facilitation and make sure new employee orientation runs smoothly and remains current.\ Oversee the Management Development Program (MDP) and track participant completion.\ Design and facilitate leadership sessions on topics such as: management skills, property knowledge, having difficult conversations, reasonable suspicion training, and inclusion.\ Provide tools and resources that help leaders continue developing on the job.\ Make sure all required training meets NPS Concession Contract standards.\ Partner with the Interpretive Training Specialist and others to keep interpretive training plans up to date and compliant.\ Approve and distribute monthly training calendars that balance trainer schedules and business needs.\ Ensure company standard programs are used wherever possible to maintain consistency.\ Supervise the use of the Learning Management System (LMS), ensuring trainers are entering data accurately and employees complete assigned learning.\ Track training completion and participation and share updates and reports as needed.\ Collaborate with the property leadership team and corporate to set a learning and development strategy for the property that emphasizes a learning and growth culture at GCSR.\ Stay connected with the Corporate L&D team o align strategies, share successes, and coordinate on enterprise-wide programs and tools.\ Collaborate with department leaders and managers on the overall training objectives of the departments.\ Manage the training departments annual budget, ensuring resources are used efficiently and exploring opportunities through shared resources or creative scheduling.\ Additional duties as assigned.